IT Business Analyst CRM Veeva - Canada

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: IT CRM Business Analyst - Canada

Location: Thornhill, ON

The IT CRM Business Analyst for Canada is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align within the Canadian organization, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.

Acting as the primary point of contact for local users, the IT CRM Local Business Analyst provides technical support, training, and guidance to help resolve issues and enhance system utilization. The role also collaborates with global stakeholders to drive continuous improvement initiatives, contributing to the governance and optimization of Veeva systems to meet evolving business needs.

This position requires a strong analytical mindset, technical expertise in CRM systems, and excellent communication skills to facilitate collaboration with cross-functional teams at both local and global levels.

This role will provide technical support and training to users, help resolve issues and respond to inquiries related to platform functionality and usage.

The individual will work closely with internal teams to identify areas for improvement and opportunities to optimize business processes through Veeva CRM, Network and Veeva Align configuration. This person will participate in planning and implementing new features and enhancements through the Global governance process.

Essential Functions

Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team. Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process. Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives. Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy. Review, monitor, and document integrations with external systems (e.g., McKesson, Knipper) to ensure seamless operations. Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs. Oversee sample lot management within Veeva and provide administrative support for the Sample Module. Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities. Investigate and resolve user-reported system issues, minimizing disruptions to business operations. Provide on-site support to the sales team during National Sales Meetings. Conduct data cleanup and maintenance, supporting the global governance framework for system integrity. Support CommEx/CommOps in establishing new connections with other brands or business units.

Minimum Education, Knowledge, Skills, and Abilities

• 5+ years of relevant experience in CRM (Veeva or Salesforce)
• Ability to communicate well (English), excellent organizational and follow through skills with the ability to prioritize.
• Strong analytical skills to research and resolve discrepancies.
• Ability to streamline processes and provide recommendations for prospective initiatives.
• Proven experience in Salesforce and Veeva Modules administration.
• Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong communication skills and the ability to provide support and training to users.
• Attention to detail and analytical skills to identify areas for improvement and optimize systems.
• Experience in SQL
• Experience in data loading
• Fluent in English is a must.

What we offer in return

• A great work environment with an inspiring work ambiance
• Growth and development possibilities
• An excellent benefits program starting day one
• Pension program after one year of service (company contribution of up to 10%)
• Tuition Reimbursements
• Service awards program

Next Steps

• If your profile is a match, we will invite you for a first conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team members.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.