We are looking for a dedicated Sole Representative in Customer Services to join our dynamic team. This role is crucial for ensuring the highest level of service is delivered to our customers, enhancing their overall experience and supporting our business growth.
Key Responsibilities :
- Address customer enquiries, concerns, and complaints efficiently
- Provide accurate information about our services
- Resolve customer issues and escalate to relevant departments when necessary
- Maintain detailed and accurate records of customer interactions
- Meet performance targets and contribute to team goals
- Continuously update knowledge of company products, services, and policies
Requirements :
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage time effectively
- Proficiency in using computer systems and software applications
- A positive attitude and a team player
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