Account Administrator I (Reception)

Account Administrator

As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.

This is a part-time position consisting of 22.5 hours from 9 : 00 AM - 2 : 00 PM Monday to Friday with a 30-minute lunch. The successful candidate will also be required to cover vacations for other team members by working full days (7.5 hours per day) for approx. 4 weeks of a calendar year.

Responsibilities

• Ensure the needs of customers are being met through superior customer service
• Answer telecommunications system and direct calls accordingly
• Process client payments according to the needs of the Insurance Company and policies
• Verify client documents for accuracy and follow up on any discrepancies
• Process insurance policies and documents following Drayden's workflows
• Follow up on outstanding matters with insurance companies
• Keep a safe and clean reception area by complying with procedures, rules, and regulations
• Contribute to team effort by accomplishing related results as needed

Your Unique Talents

Your Values Align with Ours

About Drayden

We are an independently owned insurance brokerage and registry service and have deep roots in the Alberta communities we have served since 1965. By employing over 170 people in those communities, we contribute significantly to their economies, and support local charities through our giving programs, as well as through volunteer work. Our knowledgeable employees deeply understand the needs our clients translating to long lasting client relationships. Our network of industry partners provides our clients a wide range of coverages that’s best for them individually or for their business.

Benefits

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