- Education : College / CEGEP
- Experience : Experience an asset
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Organized
- Time management
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
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