Residential Program ManagerThe Salvation Army • Windsor, ON, CA
Residential Program Manager
The Salvation Army • Windsor, ON, CA
2 days ago
Job type
- Permanent
Job descriptionDevelop, administer and direct The Salvation Army Windsor Centre of Hope residential housing programs which provide services to men and women ages 16 years and up. Assist in developing appropriate services for the clients of the Windsor Centre of Hope. Ensure that information available to staff / clients regarding community resources is up‑to‑date and accurate. Ensure that staff is following appropriate policies with respect to clients requiring medical attention and / or medication. Ensure appropriate liaison with outreach / community workers who come into the Windsor Centre of Hope. Ensure that program supplies are available. Develop and implement shift change procedures, logbook documentation and any other tools required for effective communication of overall client services. Prepare statistical and operational reports as required by The Salvation Army Windsor Centre of Hope. Regularly review and revise if necessary the effectiveness of the client intervention / case management system. Ensure that shift documentation and client / case management files are properly maintained. Identify job vacancies and follow The Salvation Army hiring procedures directly involve the process of hiring, orientation and employee development; provide ongoing consistent coaching, performance feedback and manage the evaluation of Residential Programs staff / workers and residential personnel. Prepare posting and maintain departmental staff schedules and ensure staff coverage and replacement for staff absences. Approve staff time‑off requests in Workday and input and approve all employees' work hours in Workday. Understand and comply with Union Collective Agreement. Ensure safety of staff, volunteers and clients : clear fire exits, no obstacles inside / outside office, clean spillage; ensure property is always secured. Maintain competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA). Ensure that the measures and procedures prescribed (OHSA) are carried out and that every reasonable precaution is taken for the protection of the worker and workplace. Monitor compliance with health and safety legislation, provide advice, make recommendations and improvements and assist with the development of company policies / guidelines / handbooks as it relates to health and safety. In consultation with the Program Director provide oversight to WSIB claims and other health and safety matters as required, including supervision of the Early and Safe Return to Work Program. Ensure that proper procedures are followed in the event of a workplace injury or illness. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army health and safety policies and procedures. Executive Program Director, management members, department heads, staff, volunteers and residents. Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures and to provide in‑service training. Participate in other staff meetings when relevant. Program funders, community partners, donors, community members who receive our services. Attend approved community meetings with various groups. Required to use the program vehicle when available. This position reports directly to the Program Director or designate. The incumbent is responsible for the direct supervision of non‑supervisory personnel and directly involved in disciplinary decisions within established guidelines. FTE Emergency Shelter Housing Workers : 2 FTE and Residential Care Workers : 4.2 FTE. Not applicable. This is a permanent full‑time position. This position is considered a management position for the purposes of the Employment Standards Act of Ontario and is not covered by various ESA rules including those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount. Facility operates 24 / 7 requiring rotational on‑call support as per posted schedule returning to work as required. Required to work on a regular basis weekend and evening shifts to support the 24 / 7 facility. Flexibility is required and hours of work will vary from week to week as per operational requirements. Working environment is typically in the office, in generally agreeable conditions. Travel is associated with this position : e.g. to attend community partnership meetings. Completion of a University Bachelor’s Degree. Social Work education is a Human or Social Services. A Social Work Degree is preferred. Valid Ontario Class G Drivers License; personal vehicle required and insurance. Current copy of driver’s abstract that is satisfactory to The Salvation Army in its sole discretion is required. Must provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army in its sole discretion is required (CPIC or local police detachment). May require screening through The Salvation Army Abuse Registry. Alternative combinations of education and experience may be considered. Minimum of three (3) years of prior related experience including supervision / leadership and a social services background. Experience working with a diverse population including mental health and addictions. Knowledge of community‑based resources and experience networking with government and social service agencies. Supervisor / management skills and the ability to lead, coach and motivate. Proficiency in Microsoft Office products is required (Word, Excel, etc.). Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities. Able to work independently and participate as an active and responsible team member. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Strong oral / written communication skills. Self‑motivated / disciplined. Attention to detail, problem‑solving and analytical skills. Ability to organize and prioritize multiple tasks in a fast‑paced environment. Strong interpersonal, motivational, leadership and organizational skills. Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness. Attentive listening skills for the purpose of supervision, coaching and conflict resolution. Project Management Methodology Project / Program Management Program Management Management Experience Microsoft PowerPoint Microsoft Project Budgeting DoD Experience Leadership Experience Supervising Experience Contracts
Residential Program Manager
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church each year we help more than 2 million people providing necessities such as food, clothing and additional support for people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
Position Purpose Summary : The Residential Program Manager is responsible for all aspects of The Salvation Army Windsor Centre of Hope Housing Residential Programs. He / She gives oversight to all Residential Programs, ensuring services are carried out effectively and efficiently, in keeping with The Salvation Army guidelines and policies and that resources are used to their greatest potential for the implementation of the mission.
Accountabilities
General
- In consultation with the Program Director assist with the development and implementation of policies and procedures.
- Report any safety hazards, maintenance problems, equipment or supply needs to the Program Director.
- Work with the Program Director to ensure that the programs meet contractual and legal requirements.
- Coordinate storage and retrieval of personal items with support staff.
- Ensure that all procedures, rules and guidelines for the safety and security of clients and staff are enforced impartially.
Program
Administration
Human Resources
Health and Safety
Perform other position related duties as required.
CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils
Internal
External
MANAGERIAL / TECHNICAL LEADERSHIP RESPONSIBILITY
FINANCIAL AND MATERIALS MANAGEMENT
WORKING CONDITIONS
The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values in a professional manner, upholding our code of conduct.
Education and Experience Qualifications
Education Qualifications and Certifications :
Experience and Skilled Knowledge Requirements
Skills and Capabilities
Compensation
The target hiring range for this position is $52,228.81 to $65,286.01 with a maximum of $78,343.21.
Placement in the salary range will be based on factors such as market conditions, internal equity and candidate experience, skills and qualifications relevant to the role.
Accommodation
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Key Skills
Employment Type
Full‑Time
Experience
Years
Vacancy
Monthly Salary
52,228 - 65,286
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Program Manager • Windsor, ON, CA
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