Service Technologist

Service Technologist

Location : Onsite in Vaughan (Concord), ON + 30-50% travel to Canada and the US

Base pay range : CA$75,000.00 / yr - CA$125,000.00 / yr

About our client

Our client is a leading Canadian manufacturer of engineered rotating equipment for the wire, cable, umbilical, and hose industries. They design and build high‑performance machinery such as armouring, stranding, cabling, and taping lines, serving customers across North America and globally. With a strong focus on innovation, quality, and customer partnership, they are a trusted OEM partner in the industrial machinery space and are well positioned for continued growth in a specialized, high‑value niche.

About the Role

Reporting to the Electrical Engineering Manager, the Service Technologist will engage in the development of cable manufacturing machinery to rival industry leaders. This collaborative role involves working with cross‑functional engineering and production teams, requiring a team player mindset. The position is essential for our client’s engineered projects and directly impacts company growth and customer satisfaction.

Responsibilities

• Installation of engineered solutions into our client’s customers’ facilities
• Equipment and machine commissioning, including machine assembly (electrical and mechanical)
• Program installation and troubleshooting
• Machine validation and testing, including all related problem solving
• Equipment training for customers
• Customer service and preventative maintenance
• Technical writing – documenting procedures and writing compiled work instructions
• End‑user manual – validation, writing, and modifications
• End‑user machine testing – UI testing, alarm validation, and safety testing
• Service documentation – field service reports and action item reports

Job Requirements

Physical Requirements

Ability to climb ladders and stairways regularly throughout the work shift

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