Client Relations Flight Follower - PM

Company Overview

Alkan Air is focused on creating an inclusive and respectful workplace, with an emphasis on work-life balance to help enjoy the great outdoors. As an employee with Alkan Air Ltd., you will experience a family-like environment that is focused on helping each other succeed. Alkan Air prides itself on its training program and growing employees from within the company.

Title

PM Client Relations Flight Follower (CRFF)

Reports To

Client Relations Base Manager (CRBM) and Assistant Client Relations Base Manager (ACRBM)

Status

PERMANENT, Full-Time position, 4 day on / 4 day off : 12‑6PM (Winter) and 12‑8PM (Summer), with overnight coverage for medevac phone until 7AM.

Rate

$24.00 to $29.04 an hour; with additional compensation for callouts for medevac coverage.

Start Date

November 17, 2025

Additional Compensation Perks

• Graduated Matching Defined Contribution Pension Plan
• Annual Retention Bonus
• Annual Cost of Living Adjustment (COLA)

Company Benefits

Purpose of Position / Mission Statement

As part of the Ground Operations team, Client Relations Flight Follower’s (CRFF) will be expected to provide a customer focused environment, while critically thinking through fast-paced time‑sensitive situations as they arise. This role will mainly, but not exclusively, consist of working alongside our customers to organize freight, coordinate flights, and provide quotes in a timely manner. In addition, CRFF’s are expected to coordinate all flights within their working hours with accuracy and efficiency. CRFF’s are responsible for fielding all customer requests with the support of the Base / Assistant Base Manager, such as building requested quotes, finding creative solutions, scheduling flights, assigning flight crew, and coordinating medevac flights. Alkan Air is a 24 / 7 operation that provides the Yukon Territory with medevac services, therefore, CRFF’s are required to answer the phone for the full duration of their shift A.M. or P.M. CRFF’s are the face of Alkan Air by greeting all customers or guests upon arrival ensuring they have a positive experience from when they walk in the door and onto our aircraft, to when they walk off our aircraft and out the door.

Personal Qualifications

We are looking for an individual who is customer service oriented, with a strong commitment to providing excellent service, has the ability to balance multiple fast‑paced, time‑sensitive tasks while remaining focused on customer interaction and care, pays attention to detail and accuracy when communicating operational changes or needs to the customer. The successful candidate is professional, polite, and has a personable approach when interacting with clients, guests, and fellow employees and adapts to changing conditions and shows a willingness to lean in and support other members of the team!

Job-Specific Duties

How to Apply

We encourage all interested candidates, or anyone with a passion for aviation to apply! Please email your resume and cover letter to recruitment@alkanair.com. Alkan Air thanks all applicants for their interest, however, only those selected for an interview will be contacted. Alkan Air is an equal opportunity employer and offers employment to all persons should they meet the criteria outlined above. We look forward to working alongside you!

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