Service Advisor

Job Description

Job Description

• Port Coquitlam, BC
• Full-time permanent position (40 hrs / week), day shift with weekend availability required
• Competitive hourly pay rate (commensurate with experience) You’re a customer-service pro that loves seeing people walk away happy.   You want to be part of a successful and growing business, and have a passion for all things mechanical. If this sounds like you, then we want to meet you.  We’re Meridian RV () , a B.C.-based, third-generation family-run business established over 50 years ago. We’re an RV dealership specializing in the sales, service, repair, and rentals of a wide range of new and pre-owned recreational vehicles and equipment. Our customers rely on us to keep their vehicles running, so they can enjoy the freedom of the open road. Our service department plays an important role in helping them do just that. That’s where you come in, as our new Service Advisor. Service Advisor : As our new Service Advisor, you’ll be the primary point of contact for our customers. With your knowledge of our services, and some technical knowledge of our industry, you’ll fill customers in on everything our company can do for them : services, timelines, and costs. Succeeding in this role requires a keen customer focus. You’ll be the face of our business for clients, so it’s important that you build trust and rapport while ensuring satisfaction with our services. You understand customer needs with ease and know where you can make a helpful suggestion for additional services. When you’re not engaging customers directly, you’ll be focused on the logistical side of service : scheduling repairs, reviewing bills, and finalizing sales.   Specifically, you will :
• Provide face-to-face service and support to our walk-in customers
• Schedule customers for service appointments by phone and email
• Coordinate with service team to optimize scheduling and completion times
• Provide service quotes and confirm service details with clients, including scope of work and timelines
• Recommend additional services and / or preventative maintenance
• Finalize sales and review client satisfaction while addressing any questions or concerns
• Review orders / invoices for accuracy
• Submit and correspond with warranty companies as needed
• Act as a liaison between the customer and the manufacturer Like us, customer satisfaction is always your number one priority. You always make sure customers walk away feeling happy, and you leave them feeling good about coming back the next time they need to. You enjoy working in a fast-paced environment and know how to manage your time effectively and work effectively in a team. You’re the sort of person who can move between two phone calls and an update from a mechanic without missing a beat. You stay organized and have proven strategies for when things get busy.   Working at Meridian RV : This is a full-time permanent position, working in our Port Coquitlam dealership. You’ll work 40 hours per week on day shifts (8 : 30am-5 : 00pm), and Saturday availability is required. During our busy season you may occasionally be required to work on Sunday. Depending on your industry knowledge and experience, you’ll earn a competitive hourly pay rate, along with health and dental benefits and paid vacation time. If you asked our team why they love working here, they’d tell you about the appreciation and recognition they experience daily. We’re a growing company with a dedicated and collaborative team, who are always looking to advance. When you join us, you’ll be joining a team with who you can succeed and grow, long-term.  Qualifications :
• Experience as either a parts or service advisor within a similar industry (RV, heavy equipment, automotive, marine, or related), preferably in a dealership environment
• Experience in a customer service role
• Any technical experience, either in automotive or the trades (e.g., as a mechanic or technician), would be an asset
• Experience in sales would be an asset, especially in automotive / dealership or a similar industry
• Valid driver’s license and clean driver’s abstract required
• Experience handling warranty claims with a similar industry would be an asset
• High school diploma or equivalent is required, with post-secondary education as an asset How to Apply : Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.