Dealer Services Administrator

Dealer Services Administrator (Hybrid)

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

About The Role

The Dealer Services Administrator is responsible for completing daily, monthly, and quarterly reconciliations related to Mutual Fund and Segregated Fund accounts and demographic information. This position has designated tasks to complete in addition to shared work within the Dealer Services Team, which supports internal teams across the HUB Financial / HUB Capital division.

What You’ll Do

Responsible for distributing Not-in-good-Order (NIGO) internally

Set up system access to both Advisors and clients and troubleshoot access related issues.

Responsible for processing, following up, and handling distribution invoices for Letters of Indemnity (LOI).

Process cash transactions through A$M (FundSERV) or cheque requisition

Complete the daily Non-Financial Update (NFU) Reconciliations

Complete the monthly reconciliations for Advisor mismatches

Troubleshoot trade-related issues to comply with FundSERV standards

Facilitate and QC the quarterly statement productions with the back office provider and the printing company.

Assist the Advisor Experience Specialist in onboarding new Mutual Fund advisors

Communicate with Fund Companies and Carriers to resolve and address issues

What You’ll Need for Success

Community college education or equivalent post-secondary diploma

2 years investment industry experience, back office preferred

Proficiency in Microsoft Office, particularly Excel

Knowledge about FundSERV is an asset

Knowledge about Client-Name account and Intermediary is an asset.

Demonstrated ability to communicate effectively (written and verbal).

Strong attention to detail and ability to problem solve.

Must possess a positive attitude with customer service focus.

Ability to work efficiently and effectively, utilizing good time management skills

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits :

Competitive Compensation : Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.

Work-Life Balance : Enjoy flexible work arrangements and generous time off to support your personal and professional life.

Tailored Benefits : Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.

Career Growth and Support : Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.

Exclusive Perks : Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation

The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit -

About HUB International

Headquartered in Chicago, Illinois, is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 20,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

If you’re interested in learning how you can grow your career at HUB, visit our to explore our opportunities.

AI Disclosure

AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

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Department Account Management & ServiceRequired Experience : 1-2 years of relevant experienceRequired Travel : No Travel Required

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