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Quality Manager
Quality ManagerHartmann North America • Brantford, ON, CA
Quality Manager

Quality Manager

Hartmann North America • Brantford, ON, CA
6 days ago
Job type
  • Full-time
Job description

Overview

Hartmann Canada Inc, in Brantford, Ontario, is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our products.

Key Responsibilities

  • Understand customer expectations and needs of our product and our capabilities.
  • Manage quality complaints and concerns from customers.
  • Develop quality control and assurance processes and specifications.
  • Identify, investigate, and eliminate product quality issues.
  • Ensure all materials, processes, and procedures meet regulatory and quality standards, and promptly resolve any issues or discrepancies that may arise.
  • Provide coaching and training to other employees regarding quality issues and changes.

Activity A : Communication and Customer Satisfaction

  • Provide coaching and training to employees on quality management systems, work instructions and checklists.
  • Mentor and train employees on why quality management systems are in place.
  • Conduct regulatory (food safety in packaging) and quality training sessions.
  • Prepare and maintain quality management documentation, assisting with the development of company policies, processes, and procedures.
  • Create standards in accordance with industry standards and customer expectations.
  • Vendor engagement, setting requirements for suppliers, monitor compliance and claims management.
  • Activity B : Testing and Auditing

  • Internal auditing of quality records for accuracy and completeness. Take action to address any nonconformances.
  • Perform regular inspections and reviews to ensure employees adhere to quality policies and procedures.
  • Assist with trials within the facility to improve product quality, cost reduction, chemical efficiency.
  • Activity C : Continuous Improvement

  • Assist the organization with root cause analysis and corrective action development and implementation to address internal and customer related quality complaints.
  • Monitor and report on all activities, processes, and procedures.
  • Make crucial decisions in favor of cost-efficiency without compromising on quality.
  • Core Competencies

  • Arouse the right questions. Be a team player. The art of listening. Time management. Speak with relevance. Think logically as well as creatively.
  • Qualifications

    Minimum Qualifications (Education)

  • Minimum of B.S. (Bachelor of Applied Science) in Food Science, Agriculture, Chemistry, Quality Assurance, or related field, or a minimum of 5 years of related quality manufacturing experience.
  • ASQ certification is preferred.
  • Previous Experience Required

  • 5+ years of experience working with quality systems or in a quality related role.
  • Minimum 5 years of professional manufacturing experience.
  • Food safety in packaging experience is desired.
  • Skills, Abilities & Equipment Operated

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Proficient in Quality Management Systems and evidence-based decision making.
  • Strong communication (oral and written) and documentation skills; able to work individually or in a team.
  • Strong client-facing skills / relationship management.
  • What We Offer

    We offer attractive working conditions and benefits to our employees and their families :

  • Competitive salary
  • Annual Variable Compensation
  • Safety Shoe Allowance
  • Professional Career Development opportunity
  • Education Reimbursement & Training Opportunities
  • Group Health insurance benefits
  • Group Retirement pension plan
  • Employee and family assistance program
  • Why Join Us? Benefits

    Hartmann Packaging values employees and supports well-being and professional growth. Our benefits package includes :

  • Prescription Drug Coverage
  • Extended Health Benefits
  • Dental Care
  • Vision Care
  • AD&D Insurance
  • Additional perks include : supportive work-life balance, a random / float day off, employee-led social events, recognition through employee awards, weekly pay for hourly employees, and allowances for safety boots and prescription glasses.

    Hartmann Packaging is committed to protecting your personal information during the recruitment process. By applying, you consent to the collection and use of your personal data for evaluating qualifications and communicating throughout the hiring process. This information will be shared with internal recruitment team members and will not be sold or shared with third parties. We take reasonable steps to safeguard your data and may retain it for future opportunities unless you request otherwise. For any questions or to access, correct, or delete your information, please contact our HR department.

    In compliance with Ontario’s Bill 190, this posting represents a current vacancy within our organization. Hartmann Packaging is an equal opportunity employer. We are committed to meeting the needs of applicants with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005. If accommodation is required at any stage of the hiring process, please contact our Human Resources team.

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