Client Services Manager

Job Description

Job Description

Salary : 80,000

The Opportunity :

Were at a pivotal stage of growthand looking for someone who wants to grow with us.

If you have agency experience, we want to hear form you!

The Why :

• A competitive base salary
• A rapidly growing organization with genuine opportunities for career advancement and ongoing skill development
• Comprehensive health and wellness benefits
• 5 Paid personal days
• Paid volunteer time
• A balanced hybrid schedule focused on in-office collaboration while benefiting from one remote workday per week
• Frequent team events & activities
• Summer Fridays

The Who :

Fintel Connect is focused on making a meaningful impact. As a leading full-service affiliate marketing solution for financial institutions across North America, were building a team of driven, thoughtful people who want to help shape the future of performance marketingand see the results of their work in real time.

As the Client Service Manager for the Client Services team, you will lead a small pod of direct reports, including Senior Account Coordinators and / or Account Coordinators, focusing on people management and performance enhancement. You will provide mentorship, conduct 1 : 1 meetings, manage KPIs, and align team objectives with business goals through the OKR framework. In addition to managing your team, you will own your own accounts, developing tailored strategies that drive client success while overseeing reporting processes to ensure effective communication of insights and results.

In this role, you will collaborate closely with the Client Services leadership team to enhance client engagement and satisfaction. You will oversee comprehensive affiliate marketing management responsibilities for financial clients, including the development of tailored strategies, advanced performance reporting, management of affiliate relationships, project tracking, and the facilitation of targeted campaigns designed to meet client objectives and enhance revenue growth. As a trusted resource for both your team and clients, you will facilitate problem-solving and effective communication, enabling your team to achieve client objectives and contribute to the overall success of your and their affiliate programs.

The Responsibilities :

Team Leadership & Development :

Client Strategy & Management :

Operational Excellence :

The Qualifications :

At Fintel Connect, we are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe that humans are an important and vital part of the recruitment process;we do not use AI in any part of our recruitment process. While we cant guarantee an interview, we do promise to review your application in full. Join us and be part of a team shaping the future of growth in the financial sector. For more about us, visit our website : Fintel Connect