IT Project Manager l

Description

The Project Manager I provides value to VC3 and its clients through planning, coordination, and control of the various activities required to turn an idea or strategy into reality.

The project manager is responsible for the success of each project and works closely with project stakeholders to identify and respond to any risks that have the potential to jeopardize this success.

The Project Manager I will be responsible for managing projects of a small-medium scope & scale.

This challenging position is responsible for managing a variety of projects for new and existing VC3 clients. The Project Manager I will be involved with a range of projects and will need to utilize excellent project management and communication skills to facilitate activities across departments.

This involves resource scheduling, vendor management, purchasing coordination, performance-to-contract reporting and various administrative functions.

Our People :

Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued.

Guided by our core values Passionately Curious, Own It, Go Beyond, and Serve as One we’re here to create something extraordinary together.

Our Core Focus :

Our team members play a pivotal role in our focus : Serving those who serve with technologies for today and tomorrow that make life safe and simple.

With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth :

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement.

Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

Understand and follow The VC3 Way . This is our set of standards and processes that produce a predictable result for the client.

You must be aware of and maintain our standards

• Management of the project lifecycle (planning through closure)
• Maintain excellent stakeholder communication throughout the project
• Ensure delivery of external (end-user) documentation
• Ensuring budget and timeline adherence, reporting variances
• Maintain accurate project information (eg. budgeted hours, revenue) within our project tracking system
• Completion & management of change orders where required
• Risk management foreseeing and mitigating
• Schedule and coordinate resources across departments
• Act as a contact between clients, vendors and VC3 resources
• Track and confirm all hardware and software delivery to client
• Plan and monitor implementation activities
• Prepare weekly status reports for both management and clients
• Maintaining client satisfaction through project planning & communication, and obtaining feedback on project success (client satisfaction surveys)
• Complete internal Post Implementation Reviews (PIR), gather lessons learned and share with appropriate resources
• Ensure successful billing / invoicing of projects upon appropriate milestone or closure
• Coordinate and communicate handoff of projects at closure, including service delivery handoffs

Additional Responsibilities :

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Provide support and back-up for other members of the Project Management Office
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes or occur, or when discoveries are made
• Attend monthly training & team meetings as required
• Additional duties as required

Skills, Knowledge and Expertise

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Completion of an accredited 2-year post-secondary diploma in Computer Systems / Engineering or equivalent business experience
• 1-2 years of relevant industry experience
• 1 year of project management / coordination experience
• PMP / CAPM not required but preferred
• Conceptual knowledge of enterprise IT infrastructure, applications and processes
• Excellent oral and written communication; Communicates in a timely, professional and respectful manner
• A proven track record for excellence in client service

Additional information you will want to know :

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• Ability to travel to client locations or in person company meetings; less than 20%
• VC3 offers a comprehensive benefit package and 401K / RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada.

The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same : connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.