Overview
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This range is provided by CNIB. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$28.97 / hr - CA$28.97 / hr
Position
Position Title : Trainer, Digital Technology
Reports To : Manager II, Outreach, Assistive Tech, and Venture Pool
I. Scope and Summary of Primary Responsibilities
The Trainer, Digital Technology will assist in the Talent Pool Cultivation by executing 1-on-1 and group training, capturing progress follow-up, and developing documented goals and skill development areas that pertain to digital technology skills as part of the participant’s development plan. This role requires a high level of emotional maturity, resourcefulness, confidentiality, sound judgment, accuracy, diplomacy and digital technology training skills. It works closely with management, staff, volunteers, and Talent Pool members to support cultivation through technical training. This requires a sound understanding of vision loss assistive technology tools and how they interact with common workplace applications.
II. Essential Functions
- Conducts multiple 1-on-1 sessions with individuals within the Talent Pool, developing skills in work-related duties (e.g., email, documents, website, cloud storage, communications) via remote delivery courses and materials. Accessible technology includes Windows accessibility features, screen readers, magnification software, smartphone apps, etc.
- Plan and execute intensive digital skills training in a group setting to improve the Talent Pool’s job readiness in a timely manner.
- Regular follow-up with potential and current Talent Pool participants by telephone, email and virtual platforms (Zoom, Microsoft Teams).
- Learn new accessibility apps, AI tools, digital platforms and software quickly to keep up with the fast-changing landscape and provide necessary training to stay competitive in the job market.
- Maintain excellent organizational skills to manage Outlook calendar for coordinating group training and one-on-one virtual meetings.
- Use online CRM to track, register and follow-up with individuals for participation in group and one-on-one training, including progress and challenges.
- Produce ad hoc reports and CTW orientation presentations as needed.
- Participate in special projects and events as required.
III. Qualifications
Knowledge and Skill Requirements :
Proven time management and organizational skills; able to adapt to changing priorities, deadlines and procedures.Advanced computer skills with proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and virtual platforms (Zoom, Teams).Working knowledge of AI-powered tools.Proficiency / Working knowledge of Salesforce (an asset).Advanced knowledge of assistive technology (e.g., ZoomText, JAWS, NVDA, Windows Narrator).Interest, aptitude and ability to research existing and new accessible technology for the sight loss community.Excellent written and oral communications skills.Customer service oriented with well-developed interpersonal skills.Professional attitude, results-oriented, self-directed and flexible.Demonstrates mature and sensitive nature, and emotional and social stability when dealing with the needs of persons experiencing vision loss and other functional challenges.Must be able to work independently.Bilingual in French and English is an asset.Experience and Education
Minimum post-secondary education or equivalent experience.One (1) year of Training Delivery experience.Willingness to work flexible hours.Hybrid work environment.Occasional travel within the region. CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.
Senioriy level
Entry levelEmployment type
Full-timeJob function
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