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Claims Representative II, Auto

Claims Representative II, Auto

Co-operatorsLondon, ON, CA
6 days ago
Job type
  • Full-time
Job description

Company : CGIC

Department : Claims

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : English is required, French is an asset.

Additional Information : There are 5 positions available.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Auto Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How you will create impact :

  • Completing comprehensive investigation, evaluating and determining coverage, reserving adequately, effectively negotiating and settling complex auto claims, assessing liability and problem solving.
  • Using investigation skills to identify opportunities for recovery (salvage and subrogation) ensuring proper guidelines are followed.
  • Providing feedback to the leadership team on efficiencies for processes and procedures that will enhance the client experience.
  • Supporting the team in the development of junior staff members through coaching and acting as a technical resource with respect to providing instruction and guidance.
  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed :

  • You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
  • You have strong communication skills to clearly convey messages and explore diverse points of view.
  • You build trusting relationships and provide guidance to support the development of colleagues.

    • To join our team :

  • You have three years of experience in claims or a related field.
  • You have completed post-secondary education in insurance, risk management or a related discipline.
  • You have or are working towards the Chartered Insurance Professional (CIP) designation.
  • You have or are working towards the provincial adjuster licenses.
  • You have expert knowledge of policy coverages, provincial legislations and regulations in addition to having superior knowledge of insurance and / or claims and client service principles while also having basic understanding of vehicle repairs.

    • What you need to know :

  • You will travel occasionally.
  • Extended work hours, including evenings and weekends, may be required.
  • You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
  • You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

    • What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.