Customs Manager

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This position is responsible for overseeing and managing the operations of the Dedicated Services department. Ensuring efficient and effective processing of client entries, this individual is responsible for developing and monitoring department procedures, identifying staffing resources and meeting client requirements to obtain highest standard of quality.

Key Responsibilities

• Responding to client inquiries, the manager will review service issues and find solutions. The individual may act as the main client service representative for certain accounts. He / she will meet with clients and communicate with their suppliers when necessary.
• Developing, monitoring and maintaining processes and procedures to ensure we are obtaining the highest possible quality of service in release, trade compliance and import reporting.
• Identify client needs and develop solutions for these needs.
• Attend management meetings and perform actions identified in these meetings to ensure the company’s goals and policies are met.
• Provide guidance and training to employees on procedures and complex problems.
• Keep abreast of industry changes (e.g. CSCB, CAIE, CBSA). Advise staff and clients of relevant changes.
• Maintain employee records and attendance.
• Evaluate and monitor employee training and conduct performance reviews.
• Assist with rating, trade compliance and release functions if necessary.
• Review and prepare reports; make recommendations as necessary.

Education and Experience

Working Conditions, Mental Effort & Physical Requirements

High level of accuracy is required when checking information, adding figures and reconciling documents.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

International Trade and Development

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