Intern, Crew Management Center (West)

Job Summary

The Intern, Crew Management Center is responsiblefor collaborating with the Western Operations CMC, Information and Technology (I&T), Systems Analyst,

and Senior Manager to improve the optimal performance of systems, reports, and information

through the enhancement of training material, dashboards and testing of new

applications. The role allows the selected individual to explore the many

dimensions of the specialized systems, learn and apply different business analysis

concepts, and use their computer skills to improve CN’s programs.

Major Responsibilities

• Design Crew Key Performance Indicators (KPIs) dashboards in Power BI
• Catalogue and refine the library of crew reports
• Collaborate with the different program leads on the metrics for their programs and where the data is housed
• Collect the KPIs data for dashboarding and Power BI
• Prepare training material to support users in dashboard use and maintenance
• Participate in data collection, analysis, and interpretation to aid in project development, performance evaluation, and regulatory compliance
• Contribute to the preparation of technical reports, presentations, and documentation for internal teams and clients
• Engage in cross-functional teamwork, sharing insights, and proposing innovative solutions to address challenges
• Adhere to safety protocols, company policies, and industry standards throughout the internship

Requirements

Education