ROLE : Support Technician - Entry Level
DESCRIPTION: Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver
MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise
WHO WE ARE: We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.
CANDIDATE EXPECTATIONS / OUTCOMES:
CUSTOMER SATISFACTION : Achieve 100% customer satisfaction providing excellent client support
EDUCATION : Achieve two annual course certifications within your field
PROMPT: Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment
PROFITABILITY: Achieve under 5% of recurring problem ticket re-opens
KNOWLEDGE OR ABILITIES REQUIRED:
PREVIOUS EXPERIENCE RECOMMENDATIONS:
BENEFITS:
Support Technician • Vancouver, BC
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