IT Support Specialist

PLATFORM is a national, privately owned Canadian brokerage specializing in insurance, surety, sub-default insurance and benefit solutions. We are driven by industry at the heart of everything we do. Our team blends sophisticated expertise with strategic thinking, ensuring that our tailored solutions meet and exceed client expectations.

Your Impact at PLATFORM

• Install, configure, and maintain computer systems and software, including deploying new laptops and resolving technical issues.
• Deliver IT helpdesk support during standard business hours (MST), with occasional on-call or after-hours on-site assistance.
• Provide on-site IT support for the Calgary office and travel as needed to other Western Canada locations.
• Support office technology, including networking (Wi-Fi), meeting room AV systems, and printers.
• Safeguard data security and maintain system integrity, ensuring compliance with security policies.
• Collaborate with the IT team on troubleshooting, upgrades, migrations, and other technology projects.
• Diagnose and resolve issues with broker management software, M365, and other accounts and services, and liaise with senior IT staff and vendors as required.
• Document IT procedures, configurations, and best practices for future reference.

Education, Experience & Qualifications

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