Computer Network Technician

Trotter & Morton Group of Companies are a diverse group of building trades experts offering unique and integrated construction solutions for our divisions specializing in industrial construction, commercial construction, facility services and building maintenance.

Since 1927, our skilled workforce has brought their high-quality workmanship, experience, and passion to a diverse project portfolio that includes some of Alberta and British Columbia 's most iconic structures.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire hard-working and committed individuals who will contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project. We are currently looking for a full time Computer Network Technician to join our team. The Computer Network Technician is responsible for managing and supporting the organization's End User Technology environment. This role requires a solid technical foundation in Windows-based systems, combined with strong communication skills and a collaborative, people-first approach.

The successful candidate will play a key role in maintaining both user-facing and core infrastructure, ensuring smooth technical operations across on-site and remote locations.

What's In It For You

• Competitive salary starting at $74,880 per annum
• Minimum 3 weeks’ paid vacation
• Extensive benefit plan
• RRSP Matching
• Professional development and training resources
• Health and Wellness program
• Inclusive and engaging work environment
• Fun company events and barbeques

Roles and Responsibilities

• Maintain and troubleshoot local area networks (LANs), wide area networks (WANs), mainframe systems, and computer workstations.
• Install and configure hardware, networking software, operating systems, and business applications.
• Provide prompt technical support and resolve issues for end users.
• Perform regular data backups and manage tape rotations.
• Develop and run basic scripts to automate routine tasks and enhance operational efficiency.
• Configuration and setup of remote construction site office trailers.
• Configuration and setup of satellite networking infrastructure at remote sites.
• Support and guide other team members when required.

Required Skills

• Professional, approachable, and customer service oriented.
• Clear and effective communication skills, both written and verbal.
• Strong collaboration skills across departments and teams.
• Analytical and problem-solving abilities, with the capacity to replicate and resolve complex technical issues.
• High attention to detail and accuracy in work.
• Positive team attitude with a strong work ethic.
• Ability to work independently as well as part of a larger IT team.

Required Experience

• Minimum 3 years of hands-on experience in IT roles covering a broad range of responsibilities.
• Experience working within the construction industry.
• Experience of setup of satellite networking infrastructure at remote sites.
• Familiarity with setup and configuration of audio-visual solutions.
• Experience with setup of remote construction site office trailers.
• Proficient in troubleshooting hardware, software, and networking issues in Windows 10/11 environments.
• Proficiency in setup, configuration and repairing of PCs and network hardware.
• Familiarity with Windows Server 2019, Microsoft 365, Exchange Admin Centre, and Teams.
• Experience with incident tracking and resolution in IT service environments.
• Proficiency in using ManageEngine Service Desk or similar ticketing systems.
• Experience managing IT assets, software licensing, and system documentation.
• Knowledge of antivirus and security platforms such as Symantec, Trend Micro, Proofpoint.
• Familiarity with VPN solutions including RSA, Cisco Any Connect, and Global Protect.
• Valid driver’s license and access to a reliable vehicle for site travel.
• Strong working knowledge of industry-standard tools, platforms, and technologies.