Client Support Technician

Overview

The Opportunity : At McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals. As our team grows, we are seeking a Client Support Technician to join us in Surrey, BC , who can wear multiple hats and feel comfortable offering ideas for continuous process improvement. The successful candidate will primarily work from our Surrey and Langley location. In this role, you will balance teamwork with independent work, anticipate the needs of our employees and provide excellent service, and support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.

Deadline to Apply : January 31, 2026, 8 : 59pm PST

What You’ll Be Doing

• Providing excellent customer service to your key stakeholders.
• Provide comprehensive documentation of computer systems, procedures, and policies.
• Efficiently categorize, coordinate, prioritize, and manage requests within established timeframes.
• Skillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment.
• Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.
• Install and configure a large variety of software and licensing remotely and in person.
• Diagnosing, troubleshooting, and resolving software and hardware problems remotely and in person.
• Assist with in-house or other local venue AV setups for McElhanney hosted meetings.
• Lifting or moving a variety of IT or AV equipment.

What You’ll Bring

Salary

Salary Range : $60,000 to $70,000 per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

What Can We Offer You?

Deadline to Apply : January 31, 2026, 8 : 59pm PST

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