Talent.com
ServiceNow Business Analyst
ServiceNow Business AnalystCPUS Engineering Staffing Solutions Inc. • Pickering
ServiceNow Business Analyst

ServiceNow Business Analyst

CPUS Engineering Staffing Solutions Inc. • Pickering
30+ days ago
Job type
  • Full-time
Job description

Job Overview

Job Summary : We are seeking a skilled ServiceNow Business Analyst to join our team. The ideal candidate will be responsible for gathering business requirements for IT, HR, and Security Incident Response (SIR) modules, creating user stories, and ensuring adherence to the agile process. This role requires a strong understanding of ServiceNow capabilities and the ability to translate business needs into technical solutions.

Key Responsibilities :

Requirements Gathering :

  • Collaborate with stakeholders across IT, HR, and SIR departments to elicit, document, and prioritize business requirements
  • Conduct workshops and interviews to understand business processes and identify areas for improvement
  • Ensure that requirements are clearly articulated and aligned with business objectives

User Story Creation :

  • Write clear and concise user stories with well-defined acceptance criteria
  • Ensure that user stories are understood and agreed upon by both the development team and stakeholders
  • Break down high-level requirements into smaller, actionable pieces

    • Agile Process Adherence :

  • Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
  • Work closely with the development team to ensure timely delivery of user stories.
  • Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
  • Solution Design and Implementation :
  • Collaborate with the ServiceNow development team to design solutions that meet business needs
  • Ensure that proposed solutions are technically feasible and aligned with best practices
  • Coordinate and participate in testing activities, including the development of test plans and scripts

    • Documentation and Training :

  • Maintain comprehensive documentation of requirements, processes, and solutions
  • Provide training and support to end-users as needed

    • Qualifications

    Experience :

  • 3-5 years of experience as a Business Analyst, preferably with ServiceNow.

    • Education :

  • Degree or diploma in Information Technology, Business Administration, or a related field.

    • Technical Skills :

  • Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
  • Strong understanding of agile methodologies and practices.
  • Experience with creating user stories and acceptance criteria.
  • Soft Skills : Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
  • Preferred Qualifications : ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
  • Experience with ServiceNow Agile 2.0.
    • Create a job alert for this search

    Servicenow • Pickering

    Similar jobs
    Business Analyst

    Business Analyst

    Vivan Ltd • Uxbridge, ON, Canada
    Full-time
    Developing technical solutions to business problems, or to advance a company's sales efforts, begins with defining, analyzing and documenting requirements. Managing requirements at the project l...Show more
    Last updated: 30+ days ago • Promoted
    【Sビ事-004-25】【サービス・メディアビジネス事業部】産業(サービス業)向けアプリケーションエンジニア(ハイグレード) (商用Webシステム開発)

    【Sビ事-004-25】【サービス・メディアビジネス事業部】産業(サービス業)向けアプリケーションエンジニア(ハイグレード) (商用Webシステム開発)

    株式会社ソラスト • Ajax
    LT会など、メンバー間の交流も活発です。仕事とプライベートのメリハリをつけながら、最高のパフォーマンスを発揮できる場所です。.Webサービスの新規機能開発、および既存機能改善を一貫して担当していただきます。.OJTを通じてスムーズな立ち上がりをサポート。1年目には、成果物レビューなどの品質担保に加えて、アプリケーション開発の専門家として開発プロセスやシステム課題の課題解決や改善を通して生産性...Show more
    Last updated: 5 days ago • Promoted
    System Analyst

    System Analyst

    Erp21 • Ajax
    Full-time
    Perform Web Application and Graphical User Interface (GUI) design and development.Design storyboard visualization concepts that present results of data analytics to users.Design, develop and deploy...Show more
    Last updated: 26 days ago • Promoted
    Data Analyst

    Data Analyst

    Vaco by Highspring • Uxbridge, ON, CA
    Temporary
    Our client is seeking a Data Analyst for a 3-month contract.The Data Analyst will support data extraction, transformation, and analysis across multiple databases. The role will focus on consolidatin...Show more
    Last updated: 11 days ago • Promoted
    25-193 - SAP Ariba Business Systems / Process Improvement Analyst - 12 month contract - Oshawa - hyb

    25-193 - SAP Ariba Business Systems / Process Improvement Analyst - 12 month contract - Oshawa - hyb

    CorGTA • Pickering, ON, Canada
    Temporary
    SAP Ariba Business Systems / Process Improvement Analyst.Hybrid- Oshawa (3 days remote).We have a great new opportunity to support one of our Energy Sector clients in a contract capacity!.Please se...Show more
    Last updated: 3 days ago • Promoted
    ServiceNow System Administrator

    ServiceNow System Administrator

    Cpus Engineering Staffing Solutions Inc. • Oshawa
    Full-time
    We are currently requesting resumes for the following position.ServiceNow System Administrator.Friday, August 01, 2025 (5 : 00PM EST). A ServiceNow Systems Administrator is responsible for managing an...Show more
    Last updated: 5 days ago • Promoted
    Senior ServiceNow Developer

    Senior ServiceNow Developer

    Morson Edge (Canada) • Oshawa
    Full-time
    Senior ServiceNow HR Developer.The Senior ServiceNow HR Developer is responsible for designing, developing, and implementing HR Service Delivery (HRSD) solutions on the ServiceNow platform, with a ...Show more
    Last updated: 26 days ago • Promoted
    【Sビ事-003-25】【サービス・メディアビジネス事業部】産業(サービス業)向けアプリケーションエンジニア (商用Webシステム開発)

    【Sビ事-003-25】【サービス・メディアビジネス事業部】産業(サービス業)向けアプリケーションエンジニア (商用Webシステム開発)

    株式会社ソラスト • Ajax
    Webサービスの新規機能開発、および既存機能改善を一貫して担当していただきます。.Webサービスのユーザー体験を、技術の力で劇的に向上させることです。.OS : UNIX系OS / DB : Oracle, MySQL / 言語 : Javaを用いたWeb開発. WEBサイト開発 : html, Ajax, JavaScript, http, 脆弱性, SEO対策など何れか.OSアプリ開発に関する全体...Show more
    Last updated: 5 days ago • Promoted
    Senior Financial Analysts ( Projects )

    Senior Financial Analysts ( Projects )

    Vaco by Highspring • Uxbridge, ON, CA
    Full-time
    Lead and support finance-related projects, including system testing and data validation, to ensure accuracy and functionality. Collaborate with cross-functional stakeholders to gather, document, and...Show more
    Last updated: 6 days ago • Promoted
    Junior Tax Analyst - 3 Month Contract

    Junior Tax Analyst - 3 Month Contract

    Vaco by Highspring • Whitby, ON, CA
    Temporary
    Preparing basic tax schedules and worksheets.Gathering and organizing supporting documents for filings.Entering data into tax software and internal systems. Assisting with simple tax return preparat...Show more
    Last updated: 16 days ago • Promoted
    Algebra Private Tutoring Jobs Beaverton

    Algebra Private Tutoring Jobs Beaverton

    Superprof • Beaverton, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Hybrid ServiceNow CMDB Data Administrator

    Hybrid ServiceNow CMDB Data Administrator

    Cpus Engineering Staffing Solutions Inc. • Pickering
    Full-time
    A staffing solutions company is seeking a dedicated ServiceNow CMDB Data Administrator in Pickering, Ontario.This role involves ensuring the accuracy and integrity of the CMDB, managing data qualit...Show more
    Last updated: 5 days ago • Promoted
    Senior Analyst

    Senior Analyst

    Vaco by Highspring • Uxbridge, ON, CA
    Temporary
    Our client is sourcing a Senior Analyst for a 6-month contract.Responsible for month-end, quarter-end, and annual close process in accordance with company requirements. Responsible for expense reimb...Show more
    Last updated: 18 days ago • Promoted
    Business Analyst - ES

    Business Analyst - ES

    Vivan Ltd • Uxbridge, ON, Canada
    Full-time
    El desarrollo de soluciones técnicas para problemas de negocios, o para avanzar en los esfuerzos de ventas de una empresa, comienza con la definición, análisis y documentaci&oa...Show more
    Last updated: 30+ days ago • Promoted
    Business Analyst III

    Business Analyst III

    Empire Life • oshawa, on, ca
    Full-time +2
    Empire Life is looking to hire a Business Analyst III to join our Group Initiatives team! We are actively seeking candidates to fill a current, open position. The total target compensation (TTC) ran...Show more
    Last updated: 30+ days ago • Promoted
    ServiceNow CMDB Data Administrator

    ServiceNow CMDB Data Administrator

    Cpus Engineering Staffing Solutions Inc. • Pickering
    Full-time
    We are currently requesting resumes for the following position.ServiceNow CMDB Data Administrator.Tuesday, August 5th, 2025 (5 : 00PM EST). Brock Road, Pickering, needs to be able to work from the Osh...Show more
    Last updated: 5 days ago • Promoted
    Senior Information System Analyst

    Senior Information System Analyst

    Cpus Engineering Staffing Solutions Inc. • Pickering
    Full-time
    Senior Information System Analyst role requiring IBM Mainframe experience with IDMS and Easytrieve.Extract data from IDMS on the mainframe and collaborate with the development team to transform and...Show more
    Last updated: 5 days ago • Promoted
    Hybrid ServiceNow Admin | ITIL & CMDB Expert

    Hybrid ServiceNow Admin | ITIL & CMDB Expert

    Cpus Engineering Staffing Solutions Inc. • Oshawa
    Full-time
    A staffing solutions firm is seeking a ServiceNow System Administrator to manage and maintain its ServiceNow platform.Responsibilities include platform administration, incident management, and inte...Show more
    Last updated: 5 days ago • Promoted