Join to apply for the Client Care Coordinator (RN / RPN) role at Fraser Health Authority .
Salary : CAD $49.20 - $67.08 per hour (Temp Full Time).
Job Summary
We are hiring a Temp Full Time Client Care Coordinator (RN / RPN) to join our team in New Westminster, B.C. This position offers a competitive compensation and benefit package, including comprehensive health benefits coverage. We are committed to planetary health, value diversity, and seek to maintain an environment of Respect, Caring and Trust.
Important to know
- Confirm you are legally entitled to work in Canada.
Detailed Overview
Bargaining Unit for CRESST- Fraser South : HSA. Bargaining Unit for all other sites : BCNU. Bargaining Unit for Buena Vista : CLAC.
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission, Vision and Values of Fraser Health, the Client Care Coordinator supervises and provides work direction to staff, coordinates staffing coverage, provides clinical leadership, guidance and support to team members, and acts as a clinical resource to the interprofessional team. The Coordinator assists staff to provide quality care by providing information based on specialized theory / practice, assessing clinical skills and / or assisting staff with client care activities as required.
Responsibilities
Provides leadership to the interprofessional team by coordinating client care activities, providing information and consultation to designated care providers and students through methods such as reviewing client and family needs or progress and troubleshooting and providing guidance / knowledge in the management of a client. Supports the staff involved in the caring for clients and their families and provides leadership on best practices related to the care of high risk clients.Supervises and provides work direction to staff by methods such as scheduling, coordinating and adjusting work activities, establishing priorities and providing feedback on staff performance. Determines related training and orientation requirements, input on setting and achieving team goals and objectives. Contributes as a team member to the selection of new staff and performance evaluation of staff through methods such as attending interviews, assessing clinical skills and providing input.Evaluates the provision of care to clients and families in accordance with the organization vision and values by observing staff, reviewing / auditing relevant documentation, interviewing patients and families to investigate clinical components of incident reports and providing intervention as required.Participates in the development and maintenance of safety programs, ensuring safety and security of clients and staff, identifying and making corrective recommendations.Coordinates and participates in quality improvement and risk management activities, evaluating effect of changes in clinical practice, generating recommendations, conducting safety audits, tracking critical incidents and recommending changes.Participates in staff development activities in collaboration with the Manager, conducting needs assessments, coordinating introduction of new skills / procedures, supporting autonomous practice and arranging in-service sessions.Oversees quality assurance issues and assists in reviewing client records for legibility, completeness, and accuracy; makes recommendations on program effectiveness.Consults and collaborates with interprofessional team members and other health care professionals to resolve client / family issues, encouraging confidential communication and documenting information. Identifies available resources and makes recommendations.Participates on committees and operational task groups as directed to facilitate issue resolution and advocate program goals.Promotes research-based practice, collaborating with others, identifying practices requiring research and facilitating research development.Assists the Manager with planning, developing and evaluating client care, providing input on clinical practice, systems and policies, procedures, standards and criteria in collaboration with the interprofessional team, physicians, client and family.Provides clinical leadership and consultation to staff and students, assess, plan, implement and evaluate clinical care, ensuring compliance with standards and collaborating with health care professionals.Assists the Manager with administrative activities and optimal use of client care resources, identifying systems for utilization improvement, input into budget, staff allocation, workload decision-making.Provides consultation and / or screening of clients in special circumstances, appropriate program information, respond to client care issues, program deficiencies and emergencies, recommend action, evaluate admission / discharge and required client care products or equipment.Sets measurable personal performance goals and objectives within a team or individual environment, maintaining knowledge of clinical and professional development, collaborating with Managers.Assists staff with client care activities as required.For licensed facilities, may be required to oversee and coordinate building maintenance requests, develop and implement health and safety plan in accordance with Licensing requirements.For licensed facilities may be required to ensure compliance with Community Care Facility and Assisted Living Act and other acts, respond to licensing inquiries / investigations / inspections.Performs other related duties as assigned.Qualifications
Education, Training and Experience
Current practicing registration as a Registered Nurse and / or Registered Psychiatric Nurse with the BCCNM. Three (3) years of recent related clinical experience in the designated clinical area including one (1) year experience in a supervisory role, or an equivalent combination of education, training and experience. Completion of substance use certificate program as required.
For licensed facilities : successful completion of St. John's Ambulance Safety Oriented First Aid Certificate and current CPR level C or equivalent.
For Mobile Integrated Crisis Response (MICR) only : successful completion of Enhanced Security Police Clearance required.
Skills And Abilities
Clinical proficiency / expertise in the designated clinical area.Knowledge of community resources and health related support services.Ability to supervise and provide leadership and work direction.to coordinate client assignments with staff.Ability to monitor staff workload and patient factors and adjust client assignments accordingly.Ability to establish priorities for client care, patient flow / discharge planning and overall daily operations.Ability to monitor the quality of client care and ensure maintenance of standards.Ability to monitor, assess and address performance issues and provide input to the Manager on formal reviews.Ability to role model, coach and mentor best practices in patient care.Ability to identify learning priorities to meet program and organizational needs.Ability to support implementation of education based on changing practices.Ability to provide input into budgets and minor and capital equipment.Ability to communicate effectively verbally and in writing.Ability to work independently and in an organized and self-directed manner.Ability to problem-solve and effectively deal with conflict situations.Ability to operate related equipment including applicable software.Physical ability to perform the duties of the position.About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
Important : Recruitment scam warning : Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. We will never ask for money or payment, nor ask you to download or install an app during our recruitment process.
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