Claims Support Specialist

• Act as the primary point of contact for clients.
• Coordinate short- and long-term solutions based on insurance policy coverage and client needs.
• Maintain accurate records and communications in the CRM system.
• Negotiate extensions and manage agreements with suppliers.
• Resolve sensitive issues with clients and various stakeholders.
• Provide regular updates to all stakeholders throughout the process.
• Adapt to changes in schedules, availability, or client requirements.
• Collaborate with internal and operations teams to ensure service consistency.

• Experience in customer service or support roles within insurance, hospitality, real estate, or related fields.
• Strong communication and conflict resolution skills.
• Proven ability to multitask and prioritize in a fast-paced setting.
• Comfortable with CRM systems and detailed data entry.
• Knowledge of tenancy laws and insurance practices is an asset.
• Post-secondary education in a relevant field is an asset (not required).
• Bilingualism (English/French) is considered an asset.
• Empathy, adaptability, and a proactive problem-solving mindset.

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.