Client Accommodation Services Advisor

Client Accommodation Services Advisor

Reference number : SVC22J

Selection process number : -SVC-EDM-EA-

Update : Amendment to closing date

Important messages

Giving you the best chance to succeed!

At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation.

Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities.

Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website :

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

HERES HOW THE ASSESSMENT PROCESS WILL GO :

STEP 1- INTRODUCE YOURSELF!

Tell us about yourself! We want to know why you would be the ideal candidate for this position and what you would bring to this role.

You can do this by clicking Apply Online

We have included questions in the online application, please put some thought into answering these questions, they will help us to better understand your experience.

As part of this process you have been asked to provide us with a cover letter responding to the following question : Please describe the last real property project you lead or strategy you developed.

Your response should be in essay format and should include the following information :

Project description - location and size.

In what capacity you were involved in the project and define your role and responsibility clearly.

Identify any strategic advice and making recommendations you may have made.

Include the biggest challenge you faced on this project and how you solved that challenge.

The current status of the project.

This letter may be used to assess your ability to communicate effectively and professionally in writing.

STEP 2 SCREENING THE APPLICATIONS :

Your responses to the screening questions will be reviewed to determine if you have the following experience and education.

Please make sure that you tell us about your experience and education. We need very specific examples demonstrating how you meet experience and education requirements.

This is your chance to let us know why you are the ideal candidate.

STEP 3- INTERVIEW :

Based on your resume, you may be invited to an interview. An interview can include a written assessment and oral interview.

Duties

These positions report to the Regional Manager, Accommodation Management.

Accommodation Management is responsible for the provision of office accommodation to other government departments.

The positions are responsible for the following :

• managing a portfolio of clients office space needs;
• developing office accommodation strategies, preparing investment management reports, and presenting business cases for project approval;

leading multi-disciplinary project teams in the delivery of office space projects

reporting on project scope, schedule and budget; and

understanding the future of office and modernization; and

providing client service

Work environment

𝗪𝗲 𝗮𝗿𝗲 𝗢𝗻𝗲 𝗣𝗦𝗣𝗖!

Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards.

By providing these centralized services to departments and agencies, we enable them to focus on what they do best : providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple : we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation.

When you succeed, we all succeed.

Intent of the process

This process will establish a pool of qualified candidates that may be used to staff similar positions with various tenures within PSPC (indeterminate, term, acting, assignment, or secondment).

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

A covering letter "As part of this process you have been asked to provide us with a cover letter responding to the following question : Please describe the last real property project you lead or strategy you developed.

Your response should be in essay format and should include the following information : Project description - location and size.

In what capacity you were involved in the project and define your role and responsibility clearly. Identify any strategic advice and making recommendations you may have made.

Include the biggest challenge you faced on this project and how you solved that challenge. The current status of the project.

This letter may be used to assess your ability to communicate effectively and professionally in writing."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :

A secondary school diploma or employer-approved alternative.

The following will be applied / assessed at a later date (essential for the job)

English essential

Experience :

For AS-04 opportunities :

Recent experience working as a project team member actively involved in the planning and implementing of real property projects or strategies

Experience working with financial budgets

Experience working on multi-disciplinary teams, working groups or committees

For AS-05 opportunities :

• Recent and significant experience in the leading, planning and implementing of complex real property projects or strategies
• Recent and significant experience in managing project financial budgets including financial tracking of budgets, and / or expenditures

Experience leading multi-disciplinary teams, working groups or committees

Significant experience preparing business cases or investment analysis reports.

For the purpose of this selection process :

Recent experience is defined as experience acquired within the last 5 years.

Significant is defined as one consecutive year and refers to the breadth and depth of experience normally acquired through direct responsibility to a wide and variety of complex files or projects in the field of work in question.

Complex is defined as a project with a major risk factor, including but not limited to : challenging clients, high security requirements, high media or stakeholder interest, or senior management involvement.

Knowledge :

For AS-04 opportunities :

Knowledge of project management theories

For AS-05 opportunities :

Knowledge of project management theories

Knowledge of theories and principles of financial planning and investment analysis

Key Leadership Competencies :

For all opportunities)

Demonstrating Integrity & Respect

Thinking things through

Working Effectively with others

Showing initiative and being action-oriented

Client Service level 1

Abilities :

For all opportunities)

Ability to use excel at an intermediate level

Ability to communicate effectively and professionally in writing

Ability to communicate effectively and professionally verbally

Ability to work with minimal supervision

The following may be applied / assessed at a later date (may be needed for the job)

Education :

Graduation from a recognized university in Business Administration, Economics or some other specialty related to the position.

Experience :

Experience using the Government of Canada real property and financial database (SIGMA)

Experience providing real property services to Government of Canada departments

Knowledge :

Knowledge of procedures to deliver accommodation services

Abilities :

Ability to use Excel at an advanced level

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups : Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the Other information section.

Conditions of employment

Conditions of Employment :

Ability to travel, including overnight

Possession of a valid drivers license or mobility to the extent of possession of a valid drivers license within the limits of Treasury Board policy

Ability to work overtime

Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

All job applications must be submitted through Do not fax, email or mail hard copy documents as these will not be accepted.

To submit an application online, please click on the button "apply now".

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Reference checks will be sought.

An interview will be administered.

A written examination will be administered.

Microsoft Excel Testing will be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Experience will be evaluated against depth and breadth of activities, and the complexity and diversity of the activities.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

From this process, your application may be considered for either the AS-04 or AS-05 based on assessment results.

If found qualified at the AS-05 level you will be placed in the AS-04 pool.

Public service employees found qualified in this process may be considered for acting, assignment, deployment or secondment.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

There is a day waiting period before you can reapply if eliminated from the inventory. Your application will not be reconsidered until the waiting period has elapsed.

You must provide proof of your education credentials.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

Applicants with disabilities : Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Please note that in addition to all assessment methods, correspondence and communication in relation to this selection process may also be used to assess certain qualifications.

Competencies may not be reassessed.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Stephanie Namocatcat-Cavani, Human Resources Advisor Apply online Date modified : -08-09