Support and Education Coordinator, First Link®

About the position

The Support and Education Coordinator, First Link® , position works independently and as a part of a regional and provincial team dedicated to the mission and vision of the Society.

This position is responsible for consistent delivery of the Society’s First Link® programs and services within an assigned region, including referral systems to connect clients to support services and information, and delivery of standardized workshops.

Some travel within the region is required. A Hybrid work from home option is available 2-3 times a week.

This role reports to Manager, Community Services Kelowna .

Title : Support and Education Coordinator, First Link®

Salary range : $50,400 - $58,000

Contract : Temporary 18 month Maternity Leave

Coverage Hours : Full time - 35 hours per week

Location : Kelowna- Hybrid

Key Responsibilities

• Under the guidance of the Manager, Community Services, plan and implement support, education and information programs, ensuring that the expectations of service delivery are met and are consistent with the Society’s strategic plan.
• Coordinate the delivery of standardized workshops for caregivers, people living with dementia and the public.
• Coordinate the delivery of support groups for caregivers and people living with dementia.
• Work with the team to recruit and supervise volunteers for a variety of roles within the service. Utilize Society accepted best practices to train, evaluate and recognize support and education volunteers.
• Coordinate and maintain the First Link® referral process so that people are connected to support services early in the disease and throughout the journey.
• Provide one-to-one telephone support to people with dementia and caregivers, ensuring they are offered the Society’s information, education and support services.
• Develop and maintain relationships with health care professionals, allied health professionals and other stakeholders through presentations, informal and formal contacts and information exchanges to build, maintain and grow the referral network.
• Maintain client records and statistical reports according to Society and legislative policies, procedures and guidelines.
• Other duties as required to meet the needs of the role in relation to organizational goals.

About you

You have a post-secondary education or relevant degree in health or social agency related function OR an equivalent combination of education and experience.

You bring related support and education experience in a human services environment which includes work such as public speaking, presenting structured education programs, group facilitation, peer support interventions, volunteer management, and developing and building communication connections.

Key Qualifications

• 3 to 5 year of experience in a health or social agency related function.
• Extensive knowledge of and experience with Alzheimer’s disease / dementia and caregiving issues.
• Strong organizational and time management skills, able to work independently, strong attention to detail.
• Flexibility regarding scheduling is expected - some evening and weekend work may be required.
• Must have access to reliable transportation.
• Occasional travel within the region or province may be required.

Technical Qualifications

Working knowledge of Microsoft Office.

About us

As a member of the team, you will have access to a wide range of employee benefits, including

• Flexible work environment including condensed work week options and hybrid work options.
• Generous paid time off (4 weeks’ vacation, 2 personal days, and 13 paid public holidays).
• Comprehensive employee health benefits including Health Care Spending Account, group RRSP, and Employee Assistance program for you and your dependents.

There are approximately 85,000 British Columbians living with dementia, and this number is growing. For every person living with dementia, there are many more people affected, including family, friends, co-workers and other members of their communities.

Our vision is of a world without Alzheimer’s disease and other dementias and that world begins with a more dementia-friendly society, where people affected by dementia are acknowledged, supported and included.

When you work for the Alzheimer Society of B.C., you help us realize that vision by connecting more British Columbians to the support and education they need at any point on their dementia journey.

You help us challenge stigma and change the future for people affected by dementia. You help us show people affected by dementia that they’re not alone.

Equity and diversity and inclusion are essential to societal change and healthy workplaces. An open and diverse community fosters the inclusion of voices that have historically been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

TO APPLY

If this sounds like you, we would love to hear from you.

EMAIL (Only PDF or Word documents are accepted) your resume and a cover letter that details how your experience and qualifications match this opportunity.

Please include your salary expectation.

This posting will remain open until the position is filled. We encourage you to apply as soon as possible.

Human Resources

Alzheimer Society of B.C.

300 828 West 8th Ave

Vancouver, BC V5Z 1E2

[email protected]

We sincerely thank all applicants for their interest in the Alzheimer Society of B.C. Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted.

To find out more about the Society, our programs, and about First Link® and the Dementia Helpline, visit www.alzheimerbc.org