Job Summary
Tim Hortons is seeking a dedicated and motivated Full-Time Shift Supervisor to join our team. This role is ideal for a customer-focused leader who thrives in a fast-paced food service environment and is passionate about delivering exceptional guest experiences. As a Shift Supervisor, you will support daily store operations, lead team members during your shift, and ensure that Tim Hortons standards of quality, service, cleanliness, and safety are consistently met.
Key Responsibilities
- Supervise and coordinate team members during assigned shifts to ensure smooth daily operations
- Deliver outstanding customer service and resolve guest concerns promptly and professionally
- Open and close the store as required, including cash handling and reconciliation
- Ensure food quality, safety, and cleanliness standards are followed at all times
- Train, coach, and motivate team members to achieve performance and service goals
- Monitor inventory levels and assist with ordering and stock rotation
- Enforce company policies, procedures, and health & safety regulations
- Support management in achieving sales targets and operational efficiency
Required Skills and Qualifications
Strong leadership and team management skillsExcellent communication and interpersonal abilitiesCustomer-focused mindset with problem-solving skillsAbility to work efficiently in a fast-paced environmentBasic math and cash-handling proficiencyHigh school diploma or equivalent (preferred)Experience
Previous experience in quick-service restaurants, retail, or hospitality preferredPrior supervisory or team lead experience is an advantageExperience with food handling and customer service standards is highly desirableWorking Hours
Full-time position with flexible schedulingIncludes mornings, evenings, weekends, and holidays as requiredShift-based work aligned with store operating hoursKnowledge, Skills, and Abilities
Knowledge of food safety, hygiene, and workplace safety standardsAbility to multitask and prioritize under pressureStrong organizational and time management skillsAbility to lead by example and foster a positive team culturePhysical ability to stand for extended periods and perform light liftingBenefits
Competitive hourly payPaid training and career development opportunitiesEmployee meal discountsFlexible schedulingOpportunities for advancement within Tim HortonsSupportive and inclusive work environmentWhy Join Tim Hortons
At Tim Hortons, we are more than just a coffee shop—we are a community. Joining our team means becoming part of a globally recognized brand that values teamwork, respect, and growth. We offer real opportunities to develop leadership skills, advance your career, and make a meaningful impact every day.
How to Apply
Interested candidates are encouraged to apply immediately by submitting their application through the Tim Hortons careers page or in person at the nearest Tim Hortons location. Qualified applicants will be contacted for an interview.
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