ShareVision Administrator

Description

The ShareVision Administrator will be responsible for the administration, configuration, and maintenance of the ShareVision Application within Reena. As a ShareVision Administrator, you will collaborate with various teams to ensure the effective deployment, utilization, and support of ShareVision data & information systems to meet organizational requirements. You will ensure the uptime, performance, resources, and security of the ShareVision Application to meet the organization’s needs.

Note : This posting is for an existing vacancy that is currently open.

Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve.

Additional Information

We use AI-supported technology to help sort applications according to role-specific criteria, but all decisions throughout the hiring process are made by human reviewers.

Key Responsibilities

1)      ShareVision Administrator Responsibilities

• Inputs electronic data and information
• Responsible for the general oversight of Sharevision database integrity.
• Work in conjunction with the Program Team on any new ideas, enhancements, and or issues and follow the recommended course of action.
• Generate and prepare statistical reports for various users on supported individuals based on organizational needs as requested.
• Manage the ShareVision Helpdesk : Provide technical support to staff regarding data input, troubleshoot and investigate questions and concerns, and guide users through steps to resolve issues.
• Create and manage staff security settings and access to the information system – create new user accounts, change access levels, and remove user access.
• Test system upgrades to ensure pages, workflows, and reports run correctly.
• Host training sessions for staff and one-on-one training as requested.
• Promote and monitor the integrity and security of data / information for the Supported Individuals.
• Audit ShareVision files / date regularly – minimum once a year.
• Administrative support to management as directed
• Able to envision new forms, features, and ways the system can be configured further as Reena's needs evolve and grow.
• Be the ShareVision subject matter expert—Learn about features and recommend how they can enhance user experience and / or business processes. This includes keeping up to date on information and resources provided by the vendor (e.g., knowledge base, release notes, monthly newsletter, and monthly webinars).
• Provide end-user support, including troubleshooting and working with the vendor as our primary point of contact.
• Creating and / or editing forms, portals, and pages to support Reena's business requirements
• Regularly meets with different Reena departments to understand business requirements.
• Work with the vendor to identify options and / or solutions to meet Reena's business requirements.
• When required, acts as a backup to other IT support staff, providing essential Helpdesk support services assigned to him through the IT Helpdesk system, email, call, and in person.
• Takes action to improve abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
• Manages multiple tasks and responsibilities for different teams and programs

Skills, Knowledge and Expertise

Formal Education and Experience

Interpersonal Skills, Problem solving Skills and Decision Making and Initiative

Collaboration and Customer Services

Reena is a non-profit organization that promotes dignity, individuality, independence, personal growth and community inclusion for people with diverse abilities within a framework of Jewish culture and values.

Reena was established in 1973 by parents of children with developmental disabilities as a practical alternative to institutions. In 1977, Reena began receiving funding from the Ontario Ministry of Community and Social Services and since that time has grown to provide support for hundreds of individuals with developmental disabilities and their families. Reena offers a variety of services including : residential support, respite programs, counselling, therapy and advocacy.