Service Coordinator

Description

Major Job Functions :

Service Planning & Initiation

• Responsible to verify and confirm information in Case for MCO creationCredit approvalReview & application of marketing programsService history : service letters, oil sampling, and Dealer Product Support Search (DPSS) results. Identify service definitionsPSET and approvals
• Verify the service case provides clarity on MCO & work order structure (PSET integration) to align scope / budget / schedule agreed to in quote
• MCO and Work Order opening.
• Provide Repair Planner visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business
• Review for Service Excellence Governance ensuring all commercial & service requirements are met prior to submitting service request
• Document Control within Case & WFE

Service Process and Project Management

MCO Closure

Customer Support

Specific Skills :

Knowledge :

Accountability :

Education & Experience :

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.