Jobs in Thornhill, toronto

We are offering a long term contract employment opportunity for a Bilingual Customer Service III - CAD in the Healthcare / NHS industry. This role is based in our Markham, Ontario office with a hybrid work structure. As the successful candidate, you will focus on processing customer requests, managing accounts, and maintaining strong customer relationships.

Responsibilities :

• Handle incoming phone and email inquiries from customers and Sales Representatives, ensuring prompt and thorough resolution
• Foster positive and detail oriented relationships with customers and Sales Representatives
• Oversee account and order management, including account verification and processing customer requests
• Efficiently manage issues related to orders and provide first call resolution whenever possible
• Maintain various email inboxes, ensuring that orders and requests are promptly actioned
• Offer support for new customers and those using our online ordering portal
• Conduct follow-up calls, emails, and updates to customers and sales representatives
• Document and resolve customer, sales, and patient interactions and complaints, triaging to the appropriate department if further support or guidance is needed
• Monitor daily sales orders and transactions to ensure completion
• Identify opportunities for process improvement and present them to the leadership team
• Collaborate and maintain cross-functional relationships with other teams to ensure task completion
• Adhere to customer service standards, call quality policies, and procedures.
• Proficiency in Customer Service and Sales
• Comprehensive understanding of Office Functions and Procedures
• Familiarity with Policy and Quality control in a healthcare environment
• Experience handling Inbound and Outbound Calls
• Proficiency in Microsoft Outlook
• Understanding of Medical Coverage policies and procedures
• Demonstrated Leadership Skills
• Excellent command of the English Language
• Familiarity with Monitoring Tools for quality assurance
• Ability to handle Queries and Complaints professionally
• Experience with Video conferencing and Verification processes
• Proven track record in Process Improvement
• Experience with Closing sales or service interactions
• Knowledge of SAP R / 3 for management of business operations
• Willingness to work Onsite
• Familiarity with Call Center Operations
• Experience opening New Accounts and managing customer relationships
• Proficiency in Triage procedures in a healthcare context
• Understanding of Aesthetics industry as it relates to healthcare
• Experience in Order Management within a call center environment

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

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