Jobs in Ottawa

Last updated: 6 days ago

Bilingual Customer Experience SpecialistSupport

net2phone CanadaOttawa, Ontario, Canada

Full-time +1

We are a VoIP telecommunications provider for businesses in Canada.We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available throug...Show moreLast updated: 30+ days ago

Customer Service - Bilingual - Work from Home

Arise Virtual SolutionsOttawa, Ontario

Remote

Full-time

Provide French bilingual customer support for an insurance client through the Arise® Platform.If you speak English and French, have experience providing support for insurance products and you&r...Show moreLast updated: 30+ days ago

Promoted

Assistant-contrôleur

Artemis RecrutementGatineau, Québec, Canada

Full-time +1

Notre client, une entreprise de grande envergure sur le plan national recherche un assistant-contrôleur (euse) qui est un joueur d'équipes soucieux de la SÉCURITÉ, qui est énergique, autonome et pr...Show moreLast updated: 30+ days ago

Promoted

Sales Representative ($90K-$210K)

Best Version MediaStittsville, Ontario

Permanent

Quick Apply

YOUR YEAR! Make a change today that brings you better flexibility, a vibrant workplace culture, and a chance to work with purpose. We are designed, printed, written, and distributed by Canadians in ...Show moreLast updated: 30+ days ago

Promoted

Pet Sitter Wanted - Experienced Pet Sitter Needed In Ottawa, Ontario $25 Daily!

PetSitter.comOttawa, Ontario, Canada

Full-time

Hello! I'm Katherine, a pet owner in Ottawa, Ontario, seeking a reliable and experienced pet sitter for my lizards / reptiles while I'm away. The ideal candidate should have a passion for rept...Show moreLast updated: 8 days ago

Customer Service Representative

Innovative On Line MarketingOttawa, Ontario, Canada

Full-time

Join the Natural Purity Team as a Customer Service Representative Full-Time No Weekends Six-Figure Potential.Natural Purity a recognized leader in environmental home solutions is expanding its tea...Show moreLast updated: 21 days ago

Mécanicien engins lourds

Randstad CanadaGatineau, Québec, CA

Permanent

Quick Apply

Imaginez démarrer chaque journée avec la satisfaction de faire fonctionner des machines puissantes! Nous recherchons un mécanicien engins lourds passionné et habile pour rejoindre une entreprise fa...Show moreLast updated: 15 days ago

Promoted

Babysitter wanted for childcare in Gatineau

SitlyGatineau, CA

Full-time

Bonjour, Ma femme et moi aimerions trouver une gardienne attentionne, patiente et nergtique et qui aime les enfants Nous aimerions faire une soire en couple donc nous aurions besoin dune gardienne ...Show moreLast updated: 30+ days ago

Promoted

Chauffeur-livreur Classe 5

RONA inc.Gatineau, Québec, Canada

Permanent

Chez RONA, nos employé(e)s cultivent leur passion chaque jour.Nos équipes sont animées par la volonté d'aider nos clients à faire de leurs projets une réalité, et engagées à faire une différence da...Show moreLast updated: 30+ days ago

Promoted

Warehouse / Order Receiver - Merivale

Adecco CanadaOttawa, Ontario, Canada

Full-time +1

Quick Apply

Adecco is currently hiring for a Order Receiver to work full-time hours for our client located in South-end of Ottawa.Our client strives to be an employer of choice, to attract and retain top talen...Show moreLast updated: 6 days ago

Promoted

Work From Home - Sales Representative

Spade RecruitingGatineau, Quebec

Remote

Full-time

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 15 days ago

Valet

Indigo1053 Carling Ave, Ottawa, ON

Full-time

As a Valet, you will be the point of contact for arriving customers, and you must ensure you consistently meet customer and client expectations by providing excellent customer service.Base salary $...Show moreLast updated: 30+ days ago

Promoted

Keyholder

StructubeOttawa, ON, Canada

Full-time

Take your career to new heights with Structube!.STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environ...Show moreLast updated: 11 days ago

Promoted

Nanny Wanted - Part Time Nanny Needed For 1 Year Old Central Ottawa

CanadianNanny.caOttawa, Ontario, Canada

Part-time

Loving Part-Time Nanny Needed for Our Sweet 1-Year-Old — Monday, Thursday and Friday afternoons with Weekend Hours Available (Central Ottawa) Hello! We’re a warm and friendly family in central O...Show moreLast updated: 30+ days ago

Permanent Teaching Position : Gr 11-12 Religion, Gr 9 Geography (HRE4Ox3, HRF3O, CGC1Wx2) 1.00 FTE

Ottawa Catholic School BoardOttawa, Ontario, Canada

Full-time +1

If you are a current OCSB employee you must use your OCSB ATE account to apply to this vacancy.The OCSB is currently seeking a permanent teacher for the above noted school.The address of which can ...Show moreLast updated: 30+ days ago

In Community Program Specialist

Tim Hortons Foundation CampsOttawa, Ontario, Canada

Full-time

Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multi-year overnight camp experiences. Whether at camp or back home in their communities bet...Show moreLast updated: 30+ days ago

Casual Off-Hours Receptionist (Part-Time)

Invest Ottawa / Bayview YardsOttawa, Ontario, Canada

Part-time

Casual Off-Hours Receptionist and Event Assistant.INVEST OTTAWA MARKETING AND COMMUNICATIONS.As part of Invest Ottawa the Innovation Centre at Bayview Yards is looking for a Casual Off-Hours Recep...Show moreLast updated: 16 days ago

Promoted

Cashier|Ottawa West | Full time

Linen ChestOttawa, Canada

Full-time +1

Quick Apply

Cashier | Ottawa West | Full time.Do you like to offer an impeccable.We're looking for someone like you to join our team!. Family business that prioritizes the well-being of its employees;.Welcoming...Show moreLast updated: 30+ days ago

Service client bilingue - Travail à domicile - Horaire flexible

Teladoc HealthOrleans, Ontario

Remote

Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ...Show moreLast updated: 27 days ago

Facilities Cleaner - Saturday and Sunday (PT Permanent)

YMCA of the National Capital RegionOttawa, Ontario, Canada

Full-time +1

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851.Y programs are offered at more than 1700 locations across Canada and help more than 2.The ...Show moreLast updated: 27 days ago

Bilingual Customer Experience SpecialistSupport

net2phone CanadaOttawa, Ontario, Canada

30+ days ago

Job type

Full-time

Permanent

Job description

What we do.

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser mobile device and desk phone.

Who we are.

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed knowledge precision and friendliness.

Providing the absolute best customer experience is always our top priority.

Forget the 45 minute hold times- we average 1 minute wait times to reach a live support specialist.

About the role.

Versature Communication Corp o / a net2phone Canada is seeking a tech-savvy ambitious customer-focused individual who likes to solve problems and wants to provide a world class customer experience. As a Customer Experience Specialist you will join our award-winning team that is obsessed with short wait times first call resolution and friendly customer service.

You will work with customers to help guide them through a variety of challenges. Most interactions are quick and simple but youll often be required to think critically to determine the issue thats affecting a customers VoIP service. The pace is fast and the expectations are high leading to a truly rewarding experience

Join us and be a part of an evolving Customer Support team- where your input is not only valued but incorporated into our daily work.

Would you like to start work every day knowing youre helping bring solutions to Canadas leading businesses
Do you love overcoming challenges and solving problems
Are you curious and like to continuously learn
Are you adaptable and can change direction with ease when needed
Can you manage multiple detail-oriented tasks without breaking a sweat
Most you want to work with a brilliant team of high-performers who have a lot of fun together

What youll do.

Arrive at your work-from-home set-up or office desk with time to review past cases and brew your preferred coffee or tea.

Be logged into the call queue for your specified start time.

Help business users solve problems that they encounter via phone online chat and email support.

Review cases waiting on responses from clients and follow up with those who have open cases.

Properly track actions taken and work performed in Salesforce to ensure proper communication with our clients and the team.

Escalate issues beyond your scope of troubleshooting and keep the client updated on its progress.

Attend weekly coaching meetings to review performance and receive coaching.

Be available for 24 / 7 on-call support on your scheduled rotation. (Approximately 1 week every 6 weeks)

Review cases at the end of the day to ensure we meet our client SLAs.

Work with teammates to gain further understanding of the system as well as to provide timely responses to our clients.

Help create a positive work environment and respect all staff equipment and office spaces.

Follow net2phone Canada guidelines with regard to protecting account security and privacy.

What you need to be a Customer Experience Specialist with us.

1 years of customer service / experience

1 years of technical support experience

Outstanding organizational skills with a strong attention to detail

French-English Bilingualism required

Never-ending curiosity (youre going to meet a lot of different businesses!)

What we offer.

Join an amazing team culture that values work-life balance.

Accessible team socials (virtual and in person).

Learning opportunities and growth.

Paid time off sick & family days as well as paid volunteer days.

Ability to work remotely.

2000 in health & wellness benefits

Job Type : Full Time Permanent

Schedule : Monday to Friday 8am-6pm EST with varying shifts within these working hours. On-call shifts are scheduled on rotation for after hours coverage approximately 1 on-call week every 6 weeks.

Compensation : $ 45000-48000 CAD

This is an in-office hybrid position with the potential to work remotely 2-3 days a week - we want you to be in the middle of all the action!

Looking for a change Want to do something new Need to make a difference Its time to learn do and become more than you ever thought possible.

net2phone Canada is committed to creating an inclusive environment where all candidates employees and clients feel like they belong. To ensure an inclusive and accessible candidate experience accommodations are available upon request for all stages of the selection process.

To request an accommodation please complete our online form or call 1-. You can also reach us by mail at 5424 Canotek Road Ottawa Ontario K1J 1E9 Canada. You can find more ways to contact us and learn more about our accessibility commitment at

Experience : Unclear Seniority

Key Skills

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 45 - 48