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Vaco by HighspringAlliston, Ontario, Canada- Full-time
- Make regular collection calls to customers that have past due invoices on their account, reinforcing payment terms and requirements.
- Work with the Credit team for orders on credit block and decide next steps for order release based on department procedure and company policy approval levels.
- Monitor assigned customer accounts for adherence to approved credit terms, and changes in customer business activities. Escalate exceptions to Manager where appropriate.
- Identify and work all claims (trade spend, pricing issues, shortages, etc.) following appropriate procedures to clear each one.
- Obtain claim back up, prepare, code and forward all claims to the various stakeholders for approvals.
- Keep a clear record of actions steps by adding text notes and follow up actions in SAP/HRC
- Work closely with our Sales, Marketing, Supply Chain, and Trade/Pricing personnel for documentation and approvals where necessary.
- Communicate with customers and sales regarding repayment of invalid deductions & upcharges/rebills.
- Reconcile and process offsets to clear o/s items in the sub-ledger, in a timely manner.
- Perform regular follow-up with external and internal contacts to escalate the resolution of open claims/issues.
- Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
- Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default
- Other duties as assigned to provide support to the AR team
About You
- Must have excellent communication skills; strong written and verbal communication skills with the ability to effectively communicate at all levels with customers, sales, and management.
- Strong Negotiation and Collection skills
- Must have excellent planning and organizational skills and ability to multi-task
- Ability to react to and effectively manage changes in priorities based on business need
- Must have strong Excel skills (V-lookup, Pivot Tables, other various formulas)
- 1 to 2 years SAP experience preferred
- High Radius Cloud application experience is an asset
- Use Practical Process Improvement techniques to identify and solution problem root cause
- Must understand the importance of company policies and procedures
- Focused on internal & external performance measures
- Sound knowledge of accounting principles and procedures.
- Exhibits the initiative, drive and determination to achieve stretch targets
- Must strongly demonstrate the Client’s values
- Ability to work with minimal supervision; following guidelines and company policy
Pay Range
$25 / hour
How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #473506.
This position for employment is for a current vacancy with Vaco/Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.