Voice engineer Jobs in Scarborough, ON

Who We Are

is a leader in the e-commerce space for all things home. By using technology and data to create a best-in-class experience for our customers, it gives us a competitive advantage in the global homegoods market!

Currently, we are looking to grow our Systems Engineering team by bringing on board a talented senior level individual to help manage and grow the telecommunications infrastructure that supports our large-scale Contact Center. Below are just a few projects you will be able to make impacts on :

• Migration from our Cisco UC and Cisco UCCE contact center platforms to a greenfield Genesys Cloud environment
• Expanding our contact center environment to support Wayfair’s growth across our US and International offices
• Optimizing Genesys and Webex Calling architectures and configurations to support expanding, global corporate employee and call center agent presence
• Assisting with updating a robust monitoring and notification solution to ensure Genesys and Webex platform system health
• Evaluate and integrate future call center related technologies, like conversational IVR, omni-channel support, and integration with AI
• Support and expand the automation of all operational and provisioning tasks

What You'll Do

What you’ll need :

Preferred Qualifications :

Why You'll Love Wayfair

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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