Talent.com

Utility worker Jobs in Burlington, ON

Last updated: 10 days ago
  • Promoted
Corporate Services

Corporate Services

Hamilton Insurance Group, Ltd.Hamilton, ON, Canada
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilomet...Show moreLast updated: 24 days ago
construction worker

construction worker

MA GENERAL CONSTRUCTION INC.Hamilton, ON, CA
CA$26.00 hourly
Permanent
Education : Secondary (high) school graduation certificate.Load, unload and transport construction materials.Mix, pour and spread materials such as concrete and asphalt. Level earth to fine grade spe...Show moreLast updated: 30+ days ago
Warehouse Worker

Warehouse Worker

Staalduinen Floral LtdStoney Creek, ON, CA
Full-time (8-hour shift), hourly pay, onsite.Why career-driven people join Staalduinen Floral Ltd.Staalduinen work culture is diverse, professional, authentic, and our staff enjoy the challenge to ...Show moreLast updated: 20 days ago
landscape worker

landscape worker

Superior Exterior LandscapingON, CA
CA$19.00–CA$23.00 hourly
Permanent
Education : No degree, certificate or diploma.Experience : Experience an asset.Weed, prune and trim trees and plants.Cart and spread topsoil and other materials. Plant bulbs, flowers, shrubs and trees...Show moreLast updated: 30+ days ago
Outreach Worker

Outreach Worker

Toronto City MissionOntario, CA
CA$37.00–CA$43.64 hourly
Position DescriptionAvailable PositionsFull-time position at 24 hrs / wk working with children grades 1-6.Location : Kingston-GallowayToronto City MissionToronto City Mission is a charitable organizat...Show moreLast updated: 30+ days ago
Support Worker

Support Worker

Archer ResourcingHalton
Full-time
Archer Resourcing are looking for skilled, hard-working Support Workers to join the team in Halton!.Role and Responsibilities include, but are not limited to : . Delivering 1 : 1 support to vulnerable i...Show moreLast updated: 30+ days ago
utility locator

utility locator

MARK IT LOCATES INC.Stoney Creek, ON, CA
CA$34.25 hourly
Permanent
Education : Secondary (high) school graduation certificate.Experience : Experience an asset.Dig ground to expose gas lines. Keep record of work performed and location and condition of equipment.Read b...Show moreLast updated: 30+ days ago
Yard Worker

Yard Worker

LKQ CorporationOntario, CA
CA$17.00 hourly
Full-time
As a part of our continued growth we are looking for dedicated and passionate Yard Workers.As a Yard Worker you will be responsible for removing parts from cars in our yard.The Yard Worker will als...Show moreLast updated: 30+ days ago
landscape worker

landscape worker

Earth to Table The FarmWaterdown, ON, CA
CA$22.00 hourly
Permanent
Secondary (high) school graduation certificate.Weed, prune and trim trees and plants.Cart and spread topsoil and other materials. Water and tend to plants, lawns and / or gardens.Operate and maintain ...Show moreLast updated: 30+ days ago
Warehouse Worker •ASAP •

Warehouse Worker •ASAP •

Hustle Notice BizHamilton, ON, CA
CA$38,000.00 yearly
Full-time
Quick Apply
Unilux Brand is urgently hiring a dependable Warehouse Worker to join our team in Hamilton, Canada.This role involves handling inventory, preparing shipments, and maintaining an organized and safe ...Show moreLast updated: 11 days ago
Production Worker

Production Worker

Global Human Resource CentreSouth Durham, Canada
CA$15.50 hourly
We are looking for Production Workers to join our client’s team in Pickering.This position is full-time covering the day shift, Monday to Friday. Previous manufacturing experience.Able to work in a ...Show moreLast updated: 30+ days ago
construction worker

construction worker

ROYAL CROWN CONSTRUCTIONCheltenham, ON, CA
CA$34.10 hourly
Permanent
Education : Secondary (high) school graduation certificate.Experience : 1 to less than 7 months.Load, unload and transport construction materials. Erect and dismantle concrete forms, scaffolding, ramp...Show moreLast updated: 30+ days ago
Warehouse Worker

Warehouse Worker

Georgian Bay Granola Company Ltd.Ontario, CA
CA$17.50 hourly
This is occasional on-call work.The job entails matching product to invoices, applying shipping labels to cartons, stacking labelled cartons on pallets to ship.Show moreLast updated: 30+ days ago
Youth Worker

Youth Worker

Why Not City MissionsOntario, CA
CA$16.25 hourly
Position DescriptionWhy Not Youth Drop In Centre - Youth Worker : Reporting to the Youth Centre Coordinator, we are looking for someone who will be passionate about our culture and mission, servant ...Show moreLast updated: 30+ days ago
Housing Access Worker

Housing Access Worker

Empower SimcoeOntario, ON, CAN
CA$31.02 hourly
Quick Apply
Since 1953, Empower Simcoe has specialized in providing a wide range of programs and services for people and families throughout Simcoe County. We are looking for innovative, passionate, and dedicat...Show moreLast updated: 10 days ago
Dishwasher, Steward & Utility Worker

Dishwasher, Steward & Utility Worker

The Party Staff IncOntario, CA
CA$19.00–CA$20.00 hourly
As a dishwasher, your responsibilities will include : .Thoroughly washing and sanitizing kitchen and restaurant dishes, glassware, utensils, and equipment using designated methods.Proper use and main...Show moreLast updated: 30+ days ago
  • Promoted
Utility Distribution Designer

Utility Distribution Designer

CIMA+Burlington, Ontario, Canada
The Utility Distribution Power Line Designers mission is to work within a team of designers to design efficient and reliable distribution lines and perform relevant design tasks as required as part...Show moreLast updated: 25 days ago
Utility Operator

Utility Operator

CarmeuseDundas, ON, Canada
CA$34.76 hourly
Full-time
A comprehensive benefits package is offered, inclusive of Health, Dental, Vision, and a full pension plan.General manual labor and housekeeping of production areas. Performs various entry-level prod...Show moreLast updated: 30+ days ago
CONVERTING UTILITY OPERATOR

CONVERTING UTILITY OPERATOR

AtlanticHamilton, ON, CA
CA$27.33 hourly
Full-time
We are looking for a Converting Utility Operator for our Hannon location.This position will be reporting to the Production Supervisor. To safely operate forklift and other equipment and maintain the...Show moreLast updated: 30+ days ago
Corporate Services

Corporate Services

Hamilton Insurance Group, Ltd.Hamilton, ON, Canada
24 days ago
Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

  • Job ID #30811 : Utility Billing Lead
  • Union : CUPE Local 5167
  • Job Description ID # : 7779
  • Close date : Interested applicants please submit your application online at www.hamilton.ca / city-council / jobs-city by 4 : 00 p.m. on February 19, 2025.
  • Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor, Utility Billing, the Utility Billing Lead provides technical and functional guidance to Utility Billing Clerks while monitoring their daily administrative tasks, work queues and customer correspondence. Responsible for reconciliation of utility and general ledger accounts by analyzing, summarizing and distributing utility adjustments. The Utility Billing Lead maintains up-to-date utility ownership records, processes work orders, audits meter readings, performs adjustments and refunds; approves debit authorizations from financial institutions, cancels and re-issues bills, oversees the City’s collections process.

Provides customer service to Hamilton Utility clients, internal staff, and external stakeholders. Fields and cascades customer inquiries, complaints, and escalations.

Ability to perform all duties in the Utility Billing Clerk job description.

GENERAL DUTIES

  • Analyzes and prepares various reconciliations for general ledger accounts.
  • Prepares and reviews the automated meter reading files for upload directly into the billing software. Tests and authenticates the accuracy of the rates and meter readings; creates water / wastewater / stormwater bills. Processes and reconciles regular and off cycle Utility Billings.
  • Investigates and solves any billing exceptions and irregularities. Ensures bills are issued to customers in a timely, complete, and accurate manner while ensuring compliance with applicable legislation and corporate policies.
  • Oversees the collection of arrears, penalty and interest charges, pre-authorized payment plans including discrepancies in banking files / information, NSF’s, issuance of reminder and final notices for overdue balances, and transfers utility arrears to property taxes.
  • Receives, reviews and processes forms and supporting documents associated with the utility billing programs with respect to the Lead Loan Program, Service Line Warranties of Canada (SLWC), Lead Adjustment Program and Water Meter testing. Corresponds with applicants in relation to their forms and requests additional information if required for processing.
  • Assists Utility Clerks when required with the processing of incoming mail.
  • Monitors the move in / move out process, ensures accurate closing and setting up of new billing accounts. Performs the most complex tasks related to billing and account maintenance. Assists with customer service escalations as required.
  • Approves adjustments processed by Utility Billing Clerks.
  • Works with the Supervisor to develop and maintain a cross skilling plan to ensure that appropriate coverage is available for all billing tasks. Identifies and provides training to utility billing team in Meter-to-Cash processes and other processes as required. Provides regular updates to staff on changes to procedures and processes so staff are ready to manage customer interactions at the commencement of their shifts.
  • Assists in the development of efficient and effective customer experiences that meet the needs of internal and external customers and stakeholders. Participates in working groups and provides subject matter experience.
  • Conducts special projects and completes additional ad hoc support requests by the Supervisor.
  • Performs rate management including set up, changes, testing and verification processes, balance consumption and billing amounts for scheduled billings.
  • Manages billing period cycles, payment arrangements and loans.
  • Acts as a liaison with bill print vendor to ensure timely and accurate delivery of bill files, including keeping record of business rules, bill formatting and updating necessary printing changes and track bill stock.
  • Reviews specific billing section variance reports, identifies high and low readings and follows up with account owners as necessary by phone or email.
  • Maintains the utility billing system and files with correct billing and mailing address information. Responsible for accurate issuance and timely processing of final utility bills related to sales of properties.
  • Acts as a liaison with other internal departments, external customers, vendors, and all stakeholders. Receives inter-office communications to issue and adjust accounts.
  • Provides support for utility billing recommendations, changes to procedures or policies. Researches and gathers information related to the billing of utility charges.
  • Performs analytical support including spreadsheets, charts, letters, memos, forms and documents. Completes data entry into computerized database system. Provides technical and functional guidance to other members of the utility billing team. Receives, assesses, and responds to generic email accounts to provide customer service follow up.
  • Leads system testing for Billing System upgrades or new services, ensuring data accuracy and seamless integration.
  • Oversees issue identification and resolution, ensuring smooth implementation and process alignment.
  • Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
  • Performs other duties as assigned which are directly related to the major responsibilities of the job.
  • QUALIFICATIONS

  • Demonstrated knowledge of accounting procedures and related financial reporting normally acquired through a combination of education and relevant work experience. A post-secondary education in accounting and / or business administration would be an asset.
  • Experience in working with large scale billing and reconciliation. Strong problem solving and mathematical skills. Highly developed analytical and technical skills with the ability to work under tight timelines.
  • Proven knowledge with billing and water meter functionality will be preferred. Familiarity with regulations, policies and by-laws governing utility billing will be considered an asset.
  • Excellent people skills including the ability to mentor, encourage and positively influence team members. Ability to make and take responsibility for immediate decisions and actions.
  • Highly effective facilitation, presentation, conceptual problem-solving skills required to run training sessions and to facilitate learning and focus sessions with utility billing clerks.
  • Ability to resolve customer issues that are unique and consist of multiple variables (technical, invoicing, billing configurations, and customer system configurations which may drive manual processes). Previous experience in a customer service environment, with the ability to multitask effectively.
  • Must be able to relate to public with tact and diplomacy. Demonstrated superior customer service, communication, and conflict resolution skills. Ability to work independently with minimal supervision, manage multiple assignments and operate within tight timeline restrictions.
  • Demonstrated experience using relevant computer software applications (MS Office Suite 365, Customer Billing software, Scheduling Software and Databases) at an intermediate / advanced level. Proven keyboarding competency and accuracy and attention to detail is required.
  • Must be available to work on weekends as required.
  • NOTE 1 : A one blackout period will be scheduled from approximately Oct 1, 2025 to Dec 31, 2025. As such, no vacation time will be permitted during this time.

    NOTE 2 : This position will have the requirement to work outside regular work hours of operation (8 : 30 a.m.-4 : 30 p.m.). In addition to weekend work that will be required during the cutover / go live timeframe.

    NOTE 3 : As a condition of employment, the successful applicant(s) will be required to achieve a satisfactory Criminal Record and Judicial Matters Check (CRJMC).

    Disclaimer : Be advised that Human Resources frequently audits resumes of internal / external applicants to ensure / validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

    Terms : The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

    J-18808-Ljbffr