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Telecommunications engineer Jobs in Whitby, ON

Last updated: 15 hours ago
  • Promoted
Bilingual Tier 2 Helpdesk (ON)

Bilingual Tier 2 Helpdesk (ON)

Connex Telecommunications Inc.ON, Canada
CA$19.50 hourly
Full-time
DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees.We know that ...Show moreLast updated: 4 days ago
  • Promoted
  • New!
Software Engineer

Software Engineer

Sage RecruitingOntario, Canada, Canada
CA$110,000.00–CA$140,000.00 yearly
Full-time
Job Description : Software Engineer (Junior-Intermediate).Location : 100% Remote (Anywhere in Canada, Ontario preferred). Salary : $110,000 - $140,000 base.Benefits : Full benefits (dental, medical, hea...Show moreLast updated: 15 hours ago
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Network Engineer

Network Engineer

Orion InnovationOntario, Canada, Canada
Full-time
We are seeking a Senior Network Engineer to provide support of network products within service provider customers in the region. We look for fun, intelligent, team players who believe in our values : ...Show moreLast updated: 21 days ago
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Mechanical Engineer

Mechanical Engineer

AECOMPickering, Ontario, Canada
Full-time
Buildings Places business line.This opportunity could be based out of either our Markham Mississauga or Pickering officeswith opportunities for hybrid work available. AECOM Buildings Places Canada...Show moreLast updated: 25 days ago
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Reliability Engineer

Reliability Engineer

Avanti Software Inc.ON, Canada
Full-time
Impala Canada is the owner and operator of the Lac des Iles Mine, located 90 minutes northwest of Thunder Bay, Ontario.In operation for 30 years, the LDI Mine is one of only two known pure palladiu...Show moreLast updated: 8 days ago
Industrial Engineer / Manufacturing Engineer

Industrial Engineer / Manufacturing Engineer

Emonics LLCOntario, Canada
CA$70,000.00–CA$95,000.00 yearly
Full-time
Jig design based on the specification document.Pneumatic drawings for the equipment functions.D modeling using CatiaV5 and 3DExperience. Production Ramp-up for an existing line.Client and stakeholde...Show moreLast updated: 30+ days ago
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User Terminal / Modem System Specialist

User Terminal / Modem System Specialist

Holt Executive LtdOntario, Canada
Full-time
Holt Executive are partnered with a leading Global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, ...Show moreLast updated: 7 days ago
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Building Construction Engineer / Facilities Engineer

Building Construction Engineer / Facilities Engineer

RGBSIOntario, Canada
Full-time
Develop specifications and bid packages for facility projects.Manage construction and equipment installation projects.Develop equipment standards and operating procedures for the operation of facil...Show moreLast updated: 9 days ago
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Airworthiness Engineer

Airworthiness Engineer

Hatched Recruitment GroupOntario, Canada, Canada
Full-time
Are you and Airworthiness Engineer looking to work on cutting-edge certification projects?.In this role, you will manage the design certification of aircraft, liaising with regulatory authorities s...Show moreLast updated: 6 days ago
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Research Engineer

Research Engineer

Icspi CorporationON, Canada
Full-time
At icspi, we are creating the future of nanoscale imaging.We design, manufacture and sell the fastest and most intuitive atomic force microscopes (AFMs) on the market. Our instruments enable scienti...Show moreLast updated: 8 days ago
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  • New!
Emulation Engineer

Emulation Engineer

Intellectt IncOntario, Canada, Canada
Full-time
Execution and debug of tests on GPU Emulation models to validate new features.Collaborate with design, verification, and architecture teams to identify and resolve potential issues.Perform emulatio...Show moreLast updated: 15 hours ago
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Senior Software Engineer, AI (Founding Engineer)

Senior Software Engineer, AI (Founding Engineer)

CaddieON, Canada
CA$150,000.00–CA$200,000.00 yearly
Full-time
Caddie helps e-commerce companies improve their online conversion with an AI Superbar.It combines search with personalized sales assistance. It helps customers find products and answers their questi...Show moreLast updated: 1 day ago
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hardware engineer

hardware engineer

Canada VieGolden Horseshoe, ON, Canada
CA$100,000.00–CA$140,000.00 yearly
Full-time +1
Posted on November 20, 2024 by Employer details Accuenergy (Canada) Inc.To be negotiated) / 40 hours per week.Permanent employment, Full time, Day. Work must be completed at the physical location.Th...Show moreLast updated: 8 days ago
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Technical Account Manager

Technical Account Manager

MBR PartnersON, Canada
Full-time
Our client is a vendor for the telecommunications industry headquartered in Luxembourg.They are a 100 people growing company assisting telecommunications service providers around the world.A Day in...Show moreLast updated: 8 days ago
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Senior Civil Engineer

Senior Civil Engineer

Morson Talent (Canada & USA)Pickering, ON, Canada
CA$70.00–CA$82.00 hourly
Full-time
Morson Talent (Canada & USA) provided pay range.This range is provided by Morson Talent (Canada & USA).Your actual pay will be based on your skills and experience — talk with your recruiter to lear...Show moreLast updated: 1 day ago
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Senior Mechanical Engineer - Product Engineer

Senior Mechanical Engineer - Product Engineer

Wärtsilä CorporationGolden Horseshoe, ON, Canada
Full-time
Wärtsilä Energy Storage & Optimization (ES&O) is the leading global energy storage optimizer.Our mission is to deliver integrated energy solutions that build a resilient, intelligent, and flexible ...Show moreLast updated: 8 days ago
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Civil Engineer

Civil Engineer

Matchtech North AmericaOntario, Canada
Full-time
Our office in Toronto is seeking a Civil Engineer-Rail (rail) to join our Toronto team.This is a position to work on Civil designs for Rail projects (High Speed, Metro, LRT, streetcars) in the Toro...Show moreLast updated: 30+ days ago
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Facade Engineer

Facade Engineer

EstivagroupON, Canada
CA$80,000.00 yearly
Full-time
Well respected and established engineering consulting firm is seeking a facade engineer who will specialize in the analysis of all building envelope structural and aesthetic components.Architectura...Show moreLast updated: 8 days ago
Telecommunications & Network Specialist

Telecommunications & Network Specialist

Agnico EagleOntario-Kirkland Lake-Macassa
Full-time
Reporting to the Superintendent, Information Technology, you will be part of the Information Technology Department.You will ensure the effective use of communications systems at Agnico Eagle Mines ...Show moreLast updated: 5 days ago
  • Promoted
Mine Engineer

Mine Engineer

VerrusOntario, Canada, Canada
Full-time
Mine Project & Planning Engineer.A junior precious metal producer operating in a renowned greenstone belt region is seeking a Mine Project & Planning Engineer. With a significant landholding, an ope...Show moreLast updated: 20 days ago
Bilingual Tier 2 Helpdesk (ON)

Bilingual Tier 2 Helpdesk (ON)

Connex Telecommunications Inc.ON, Canada
4 days ago
Salary
CA$19.50 hourly
Job type
  • Full-time
Job description

Bilingual Tier 2 Helpdesk

Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.

Job Description : As a Bilingual Tier 2 Helpdesk agent, you will provide support to customers in both Canadian English and French on a variety of support situations while delivering world-class customer service both over the phone, on chat, and over tickets on a variety of white-label programs with varied scopes and support needs.

Hours of Operation : This role will require 24x7 availability. Shifts will rotate, encompassing morning, evening, and overnight shifts on regular rotation.

Wage : $19.50 per hour.

Main Duties and Responsibilities :

  • Monitor the Zendesk platform for new tickets, chats, and customer responses, answering within service level agreement timeframes.
  • Answer and correctly brand inbound phone calls in both English and French and provide support within the defined guidelines.
  • Provide support to customers in scenarios including but not limited to :
  • License adjustments
  • Order entry with application of any applicable discounts
  • Order entry is expected to be the primary volume and the processes must be followed according to client provided guidelines
  • Break / fix support for technical problems
  • Escalation of issues to vendors (Microsoft, Google, etc) as needed
  • Provide general technical advice
  • Remote support connection to end users to solve technical problems including but not limited to :
  • Email Client troubleshooting
  • Virus identification and removal
  • Printers, peripheral, and internet of things (IoT) device connectivity
  • General software install and repair
  • Accurately and thoroughly document issues in line with service delivery guidelines
  • Multitask effectively, being able to handle customer interactions on phone and chat simultaneously when needed.
  • Position and sell our premium service on relevant lines of business to subscribe new customers and then provide end-to-end support to the customer

The ideal candidate will have the following skills :

  • Exceptional attention to detail for both technical and order fulfillment processes
  • Be fluently bilingual in both Canadian English and French (Preferred New Brunswick or Quebec French) (Required)
  • Excellent written and verbal communication skills in both English and French
  • Strong technical background with troubleshooting Windows and Mac devices
  • World-class customer service skills
  • Familiarity with SaaS products, particularly Microsoft 365 and Google Workspace administration
  • Ability to work independently and take on work as it arrives without direct assignment
  • Maintain open availability for rotating shifts including evenings, overnights, and weekends
  • Be a team player who is committed to the success of the business and is willing to be flexible in schedule to ensure 24x7 coverage is maintained
  • INDHP