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Technical manager Jobs in Montreal, QC
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Technical Account Manager
EMERES INC.Montreal, QC, Canada- Promoted
Technical Product Manager - Distribution
AcumaticaMontreal, Canada- Promoted
Technical Manager Integration Architecture
National BankMontreal, QC, CanadaSenior Technical Product Manager
GHGSATMontreal, QC, CATechnical Services Manager
OPSISMontreal, Quebec, CATechnical Project Manager [4763]
Alteo100% Remote, QC, CanadaTechnical Product Development Manager
NuMove Robotique & VisionMontréal, QC, CATechnical Development Manager
Tecsys Inc.Montreal, QC, CATechnical Account Manager
LyftMontreal, Canada- Promoted
Technical Account Manager (Rubber-Plastics)
St-Amour & Associates, Senc.Montreal, QC, Canadanon-technical project manager
iCubic IncSaint-Laurent, QC, CA- Promoted
Technical Project Manager
OmniplyMontreal, QC, Canada- Promoted
Manager Technical Design
McGill UniversityMontreal, Montreal (administrative region), CanadaTechnical Program Manager
AutodeskMontreal, Quebec, CanadaTechnical Sales Manager
Safe Engineering Services & technologies Ltd.Laval, QC, Canada- Promoted
Engineering Manager for Technical Coordination
Bechtel Oil, Gas & Chemicals IncorporatedMontreal, QC, Canada- Promoted
Senior Product Manager, Technical, Cloud Optimization
AmazonMontreal, Montreal (administrative region), CanadaTechnical Project Manager 3
BehavoxMontreal, Canada- Promoted
Technical Design Manager
Aecon ConcessionsDorval, QC, CanadaTechnical Account Manager
EMERES INC.Montreal, QC, Canada- Full-time
As a Technical Account Manager (TAM) at EMERES, you will be instrumental in ensuring customer success by managing and enhancing deployment and support activities. In this role, you will act as a trusted advisor to customers, guiding them through best practices, resolving technical issues, and driving the adoption of EMERES solutions. By collaborating closely with cross-functional teams, you will ensure proactive communication, resolve escalations, and build strong relationships that help customers achieve their operational goals.
About EMERES : We are a public safety software company based in Montreal, Canada. Our close knit and highly experience team has decades of experience working together designing, building, and supporting technology solutions for emergency communication centers and first responders. Today we work with customers in the USA, Canada, South America, and the Middle East, with deployments that range in size from four position dispatch centers to country-wide implementations with hundreds of dispatch positions.
Responsibilities
- Client Relationship Building : Developing deep relationships with clients, understanding their operational goals to help drive the adoption of proactive support mechanisms that maximize customer satisfaction
- Technical Enablement : Delivering targeted enablement sessions on new product releases, features, and upcoming product offerings to ensure clients are fully informed and equipped to utilize the latest solutions. Acting as a subject matter expert to enhance customer knowledge and foster ongoing engagement with new tools
- Technical Expertise : Maintaining a deep understanding of EMERES products, features, and benefits to effectively address customer needs and help them derive maximum value from the solution
- Customer Advocacy : Serving as the single point of contact for a designated group of clients, ensuring that key customer tickets are prioritized according to business impact. Communicating these priorities clearly to internal teams, including Technical Support, Customer Success, and Sales
- Technical Support : Provide remote technical support for customers running proprietary EMERES applications, both server-side and client-side
- Implementation : Participate in remote installation activities for new customers, such as software installation and configuration
- Visit customers in Greater Montreal area for troubleshooting technical issues, deployment-related activities or meetings
- Incident & Escalation Management : Coordinating the resolution of technical support issues by effectively escalating and managing incidents aligned with customer priorities to prevent business-critical disruptions
- Cross-Functional Collaboration : Working closely with internal teams to resolve customer challenges, identify growth opportunities, and ensure the continued satisfaction of customers
Qualifications