Technical account manager Jobs in Sherbrooke, QC

MissionThe art of customer service : your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers' satisfaction, but also to support sales growth and increase Soucy's reputation. This is a strategic opportunity that will make you a major player in our collective success!In this position, you will have the opportunity to : Act as the main point of contact for its portfolio of assigned customersActively contribute to the establishment and development of strong and lasting customer relationshipsEnsure smooth, proactive and transparent communication with internal and external customersEnter orders into the system and carry out any necessary follow-upHandle and follow up development / quotation requestsRecord complaints and follow up with customers to contribute to their satisfactionCollect and analyze sales data, establish sales forecasts and identify growth opportunitiesMonitor account performance, prepare reports and recommend improvements based on customer feedbackCollaborate with internal partners to respond to various customer requestsSupport customers in their continuous improvement projects, proposing solutions tailored to their needsKeep abreast of market trends, customer needs, and innovations in the rubber manufacturing sector.Are you passionate about customer satisfaction? We want to hear from you! Send us your application today.ProfileWith the following skills and qualities, you'll be successful in this role : Bilingualism essential (French-English) for communication with customersProactivity, positive attitude and "solution modeManagement of priorities and good resistance to stressComputer skills (Office Suite, in-house software, CRM (Sales Force), ERP (SAP))And these assets will strengthen your impact :  Valid passport to travel to trade eventsAnalytical skillsInterpersonal skills, empathy and dynamismTeam playerBenefits designed to take you far!A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more)Group insurance with plans that fit your realityAn RRSP with employer contributions to keep your finances on trackAn Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when neededAnd even more!A life outside work thanks to time off for sickness, personal needs or family reasonsSocial activities to connect with your colleaguesDevelopment support to advance your careerA safe and healthy environment and a health committee to ensure your daily well-being