About the Position :

This is a temporary, part-time support staff position replacing a bargaining unit employee. This position will start asap and end March 25, . Working 24 hours per week at an hourly rate of $24.43 / HR, reporting to the Associate Registrar, Student Support Systems.

The Office Assistant provides an array of administrative support duties to Office of the Registrar and Financial Aid Services, including handling a variety of inquiries that require knowledge of departmental policies and procedures. The Office Assistant supports academic record functions throughout the student life cycle, including transcript requests, processing student ID card requests, answering inquiries regarding TA tax forms, and other duties as assigned.

The successful candidate will interpret student information, verify accuracy, and investigate and resolve issues with academic records, while preserving the highest level of privacy working with personal and sensitive documents.

Specific Accountabilities :

• Processes and validates all student transcript requests
• Maintains the highest level of confidentiality when dealing with student records and personal information
• Investigates and responds to TA tax inquiries from students
• Investigates and resolves issues with academic records to prepare for Ministry reporting
• Processes student ID card requests and troubleshoots technical issues in conjunction with IT
• Other duties as assigned

Qualifications :