Survey researcher Jobs in Richmond, BC

Clio is the market leader in cloud-based legal technology. Being first to market and our commitment to revolutionizing the legal experience for all has given us an advantage but the legal tech industry is becoming increasingly competitive.

As the Strategic Researcher (Quantitative) , the work you do will act as a blueprint for Clio’s continued success in the rapidly changing world of legal tech. In this role, you will drive research for thought leadership and sales enablement initiatives, including Clio’s Legal Trends Report. You will also drive research studies (Annual Customer Surveys, Competitive Brand Trackers, etc.) to gain deep insights into customer and market behavior, preferences and trends to support strategic decision making across the organization. As a research leader at Clio, you will work hands-on with stakeholders and the Strategic Research team as a builder and play a crucial role by aligning the research demands with Clio’s strategy and cross-functional initiatives. You are a subject matter expert responsible for applying qualitative and quantitative techniques, interpreting data and producing substantiated recommendations supporting business objectives.

You will collaborate with the Strategic Research team in making the right technical trade-offs to focus on the most critical projects, operate with a proactive attitude to move quickly and have a positive impact across numerous GTM and Product areas.

Reporting to the Director of Strategic Research , you will have an influential voice with stakeholders and be responsible for driving strong inputs that impact strategic decision-making across the business while collaborating with key stakeholders within the C-team, GTM and Product.

Role Expectations :

Drive research for thought leadership and sales enablement initiatives, including Clio’s Legal Trends Report.

Direct the design, execution and analysis of qualitative and quantitative consumer and market research studies (Annual Customer Surveys, Competitive Brand Trackers, etc.) to gain deep insights into customer and market behavior, preferences and trends and support strategic decision making across the organization.

Collaborate closely with stakeholders across the business on key Sales, Marketing, and / or Product initiatives, understanding their strategies, challenges and the decisions they need to make.

Collaborate closely with data science and business intelligence teams to integrate first-party analytics with custom research data for strategic analysis.

Shape, drive and implement research projects and learning agendas designed to help stakeholders answer their business questions.

Analyze data from large and diversified data sets (quantitative and qualitative research, first-party analytics) to provide hypotheses, extract insights, and deliver strategic recommendations that address key stakeholder questions, business priorities, and growth opportunities.

Lead the research and identification of emerging trends and long-term foresight into the consumer attitudes, behavior and marketplace that represent business disruptions and potential opportunities.

Create and design (with visualizations) strategically oriented and highly actionable research reports and self-serve dashboards to share across the organization.

Present and deliver custom research and insights at internal stakeholder meetings, as needed.

What You Bring :

4+ years of experience in research at a research vendor, media owner, SaaS or technology company.

Strong background in quantitative or qualitative research, with demonstrated proficiencies in crafting and analyzing sophisticated research studies, stakeholder management, and reporting.

Experience with custom survey programming and data analysis software desired.

Experience with a wide array of new product, brand, advertising and customer segmentation research methodologies.

Experience in thought leadership and research to support sales and marketing initiatives is a plus.

Experience with global market research and competitive brand tracking is a plus.

Ability to lead while significantly contributing to internal meetings with stakeholders.

Operate in a visible fashion to collaborators and peers, and viewed as approachable regarding ambitious talks.

Advanced storytelling and presentation skills that can educate as well as entertain both internal stakeholders and external customers; ability to translate complex concepts and methodologies into easily understood language, going beyond the “what” to tell the “why” within research results.

Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges.

Prior experience with SQL is a plus.

Self-starter who digs into projects without needing much direction.

Positive and collaborative teammate who values building positive relationships with colleagues and partners.

Highly motivated, results-driven person, who works effectively in a collaborative, fast-paced environment with a strong ability to mentor team members.

What you will find here :

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

Flexible time off policy, with an encouraged 20 days off per year.

RRSP matching and RESP contribution.

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com / careers

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