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Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
General Skills:
Experience in programming and analysis; specialized CRM software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patters, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines
CRM Software Development Skills:
Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
Experience with middleware and gateways
Expertise in specific tools for CRM software development
Desirable Skills:
Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required
Requirements
Experience and Skill Set Requirements:
Must Haves:
Dynamics 365 CRM knowledge
MS WebServices
MS SQL Server - all support versions
Windows environments
Batch file processing
API creation and configuration
Skill Set Requirements:
Extensive experience with the following technologies:
MS Dynamics - specifically D365
C# programming
.NET Framework - all supported versions
ASP .NET programming
SQL
XML
MS WebServices
MS SQL Server - all support versions
Windows environments
Batch file processing
API creation and configuration
Experience in programming and analysis at the specified experience level
Experience in structured methodologies for development, design, implementation and maintenance of applications
Experience managing multiple concurrent tasks
Experience formulating business processes
Demonstrated ability to develop successful relationships with all levels of stakeholders Knowledge of and/or management of production, operations and application support functions in large or medium sized organizations Experience with gathering business requirements
Excellent analytical, problem sovling and decision making skills; oral and written communication skills; interpersonal and negotiation skills.
A team player with a proven track record for meeting strict deadlines
Development of training curriculums, material and delivery of training sessions.
Dynamics 365 CRM knowledge:
MS WebServices
MS SQL Server - all support versions
Windows environments
Batch file processing
API creation and configuration
Custom coded portals and legacy code platforms:
C# programming
.NET Framework - all supported versions
ASP .NET programming
SQL
XML
IAM, security; network; and basic troubleshooting:
OKTA data IAM technology understanding
Ability to work with technical and non-technical/business partners effectively, with outstanding communication skills:
Communication (oral and written)
Presentation skills
Ability to gather requirements
Requirements Experience and Skill Set Requirements: Must Haves: Dynamics 365 CRM knowledge MS WebServices MS SQL Server - all support versions Windows environments Batch file processing API creation and configuration Skill Set Requirements: Extensive experience with the following technologies: MS Dynamics - specifically D365 C# programming .NET Framework - all supported versions ASP .NET programming SQL XML MS WebServices MS SQL Server - all support versions Windows environments Batch file processing API creation and configuration Experience in programming and analysis at the specified experience level Experience in structured methodologies for development, design, implementation and maintenance of applications Experience managing multiple concurrent tasks Experience formulating business processes Demonstrated ability to develop successful relationships with all levels of stakeholders Knowledge of and/or management of production, operations and application support functions in large or medium sized organizations Experience with gathering business requirements Excellent analytical, problem sovling and decision making skills; oral and written communication skills; interpersonal and negotiation skills. A team player with a proven track record for meeting strict deadlines Development of training curriculums, material and delivery of training sessions. Dynamics 365 CRM knowledge: MS WebServices MS SQL Server - all support versions Windows environments Batch file processing API creation and configuration Custom coded portals and legacy code platforms: C# programming .NET Framework - all supported versions ASP .NET programming SQL XML IAM, security; network; and basic troubleshooting: OKTA data IAM technology understanding Ability to work with technical and non-technical/business partners effectively, with outstanding communication skills: Communication (oral and written) Presentation skills Ability to gather requirements