Adecco is currently hiring a full-time experienced
ServiceNow Technical Lead with expertise in
Software Asset Management Professional (SAM Pro) , Business Continuity Management (BCM), and enterprise ServiceNow implementations.
This is an exciting opportunity for a senior ServiceNow professional who excels at bridging business and technical requirements, leading complex implementations, and delivering scalable solutions that improve operational efficiency, governance, and business resilience.
If you are passionate about ServiceNow architecture, business process optimization, and stakeholder engagement, we'd like to hear from you.
- Pay Rate: $80, 000 - $120, 000/year
- Location: REMOTE
- Shift: Monday to Friday
- Job type: Temporary | Full-time | 1.5 year contract
- Vacancy Status: This posting is for an existing vacancy .
Here's why you should apply: - Paid weekly accurate and on time
- Strong health and safety programs
- Medical and dental benefits once qualified
- Free training programs
- New and quicker onboarding process
Responsibilities: ServiceNow Strategy & Solution Design - Conduct feasibility assessments for ServiceNow Business Continuity Management (BCM), Crisis Management, and Software Asset Management Professional (SAM Pro) initiatives
- Develop implementation roadmaps and recommendations aligned with organizational objectives
- Design scalable ServiceNow solutions that meet business and technical requirements
- Translate business requirements into technical specifications, solution designs, and implementation plans
Project Leadership & Stakeholder Engagement - Lead workshops focused on business process analysis and redesign
- Facilitate discussions with business stakeholders to gather, validate, and refine requirements
- Establish project plans, timelines, milestones, and deliverables
- Provide regular project status updates and progress reporting
- Guide stakeholders through decision-making processes and prioritization activities
ServiceNow Development & Implementation - Create and manage ServiceNow epics, user stories, and technical requirements
- Support all phases of the ServiceNow development lifecycle, including:
- Design
- Configuration
- Development
- Testing
- Deployment
- Transition to Operations
- Document technical decisions, enhancements, issues, and project outcomes
- Assist technical teams with issue resolution and implementation challenges
- Provide technical leadership and mentorship throughout project delivery
Collaboration & Continuous Improvement - Partner with development, operations, and support teams to ensure successful solution deployment
- Recommend improvements to workflows, processes, and ServiceNow capabilities
- Support ongoing optimization initiatives and platform enhancements
- Contribute to organizational best practices and governance standards
Qualifications and Skills: - University degree or college diploma in:
- Business Administration
- Information Technology
- Statistics
- Or a related field
- Minimum 5 years of recent experience as a Technical Lead on ServiceNow implementations
- Minimum 3 years of recent experience supporting ServiceNow SAM Pro projects
- Hands-on experience configuring and administering the ServiceNow Software Asset Management Professional (SAM Pro) module
- Strong experience designing and configuring ServiceNow solutions based on business and technical requirements
- Experience supporting full ServiceNow project lifecycles from design through production support
- Strong stakeholder management and facilitation skills
- Experience with Business Continuity Management (BCM) and Crisis Management solutions
- Experience facilitating process redesign and business transformation workshops
- Ability to analyze complex business requirements and develop practical technical solutions
- Experience prioritizing multiple initiatives and managing competing deadlines
- Strong analytical, problem-solving, and decision-making skills
- Experience working with large enterprise or public sector environments
- Excellent verbal and written communication skills
- ServiceNow subject matter expertise
- Strong leadership and stakeholder engagement skills
- Business process improvement experience
- Excellent facilitation and communication abilities
- Solution-oriented mindset with strong analytical capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative approach with strong technical and business acumen
- Mu st be legally eligible to work, and reside in Canada
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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