Services Jobs in Haldimand, ON

MPOYNT is currently putting together a dynamic delivery and results driven Service Management Team to help our client partners successfully adopt mobility, both as a technology product and a productivity tool.

As a Client Services Representative, you will be a highly organized customer focused and will be the first point of contact for our end-users. We will provide a friendly, collaborative, and high growth environment, you will provide an enthusiastic can-do attitude to provide the highest level of customer service for our client partners.

WHAT YOU’LL BE DOING :

• Provide timely resolution of client inquires to process service orders (i.e. carrier activations, hardware upgrades, service changes, billing and repair inquires).
• Troubleshoot hardware, application, network issues to perform root cause analysis and provide timely resolution.
• Manage, log and process service requests while maintaining the highest level of service and professionalism.
• Educate and direct end-users to self-service options for password resets.
• Field inbound / outgoing calls to provide on / off-boarding support for non-technical users.
• Coordinate directly with end-users to facilitate mobile device returns.
• Collaborate with cross-functional teams to address escalations and optimize support processes.
• Work closely with our deployment service team to receive, provision and ship mobile devices on as needed basis.
• Ensure proper asset tracking of mobile devices by logging all details in asset management tool.

SKILLS, QUALIFICATIONS & REQUIREMENTS :

PERKS / BENEFITS :

PLEASE NOTE – THIS IS AN ONSITE POSITION AND CANDIDATES WILL BE REQUIRED TO WORK IN OFFICE.