Service manager Jobs in Halifax, NS
Last updated: 2 days ago
Maritime Paper Products LP is a dynamic and team-oriented company.They believe that hiring the best people results in superior packaging and stronger relationships with their customers.With broad c...Show moreLast updated: 30+ days ago
Assist the Restaurant Manager to lead daily operations, ensuring smooth service and optimal guest satisfaction.Motivate and engage a high-performing team, fostering a positive work culture.Manage s...Show moreLast updated: 30+ days ago
Customer Service Representative.We are seeking a friendly and professional Customer Service Representative to join our team.
In this role, you will be the first point of contact for our customers, a...Show moreLast updated: 16 days ago
The Opportunity Davis Pier is seeking a full-time Service Designer to join our consulting firm in Halifax, NS.The successful candidate will manage and deliver exceptional client services necessary ...Show moreLast updated: 14 days ago
Hours : 80 to 94 hours bi-weekly.Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Experience : Experience an asset.Monitor revenues to dete...Show moreLast updated: 23 days ago
ADP is hiring a Client Service Manager.Are you looking to grow your careerin an agile, dynamic environment with plenty of opportunities to progress?.
Well, this may be the role for you.ADP's excepti...Show moreLast updated: 30+ days ago)
Are you ready to make your next career move to join our team and manage your own local service business as our.General Manager - Services & Solutions.
Do you enjoy executing andowning an annual busi...Show moreLast updated: 9 days ago
We are searching for passionate individuals to join our team as.Full-Time Customer Service Agents.Dartmouth, Nova Scotia location.
As a vital part of our 24 / 7 call center, you will provide exception...Show moreLast updated: 14 days ago
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.
Working with us means working with the latest techno...Show moreLast updated: 30+ days ago
Customer Service Representative.Our client in the insurance industry is actively seeking to fill 10 temporary roles within their Retirement Services Team for the peak season.This is an excellent op...Show moreLast updated: 30+ days ago
We have recently expanded into the Halifax area and are now ready to add another Customer Service Associate to our team.We provide direct customer service strategies for our renowned client in the ...Show moreLast updated: 30+ days ago
The Food Service Director ensures the smooth and efficient operation of the school cafeteria and is responsible for the production of nutritious, appetizing meals for students and staff, while meet...Show moreLast updated: 3 days ago
Agilus is recruiting for a Service Division Manager in the construction industry in Dartmouth, Nova Scotia.Reviewing invoices and quotes to monitor profit margins.
Coordinating the schedules of inst...Show moreLast updated: 30+ days ago
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive.Our Purpose is to build a better future by accelerating and expanding access to knowledge...Show moreLast updated: 30+ days ago
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 2 days ago
As a Red Team Service Lead - you will have a deep understanding of computer science and information security.You understand advanced concepts like exploit development and stealthy operations.You wi...Show moreLast updated: 30+ days ago
A new world-leading consumer health company.Together, we’re improving everyday health for billions of people.By growing and innovating our global portfolio of category-leading brands – including Se...Show moreLast updated: 30+ days ago
Customer Service Manager
Meridia Recruitment SolutionsNova ScotiaCA$60,000.00–CA$70,000.00 yearly
Assistant Manager - Quick Service Restaurant
JRoss RecruitersNova Scotia, HALIFAXPermanent
General Manager, Service & Solutions
KONEBedford Halifax Are you ready to make your next career move to join our team and manage your own local service business as our.General Manager - Services & Solutions.
Do you enjoy executing andowning an annual busi...Show moreLast updated: 9 days ago
Customer Service Representative
Hustle Notice BizHalifax, Nova Scotia, CACA$17.25 hourly
Full-time
Quick Apply
Service Design Associate
Davis Pier ConsultingHalifax, NS, CAQuick Apply
manager, food and beverage service
Tim HortonsHalifax, NS, CACA$17.00–CA$22.00 hourly
Full-time +1
Client Service Manager
ADPEileen Stubbs Ave, Dartmouth, NS, CA B3B 2CCA$80,000.00–CA$90,000.00 yearly
General Manager, Service & Solutions
CKE KONE Inc. (Canada)Bedford HalifaxFull-time
Customer Service Agent
TigerTelDartmouth, NS, CANCA$18.50 hourly
Quick Apply
Service Technician
Atlas CopcoHalifax, CanadaCA$25.00–CA$40.00 hourly
- Promoted
Customer Service Representative
Recrute ActionHalifax, Nova Scotia, CanadaCA$22.00 hourly
Customer Service Associate
Focus Forward MarketingHalifax, NS, CACA$40,000.00–CA$45,000.00 yearly
Quick Apply
- Promoted
Food Service Director
Alba-Golden ISDHalifax Regional Municipality, NS, CanadaFull-time
Service Manager
BrandtHalifax, CA Brandt is currently seeking a Service Manager for our Halifax Construction & Forestry location.The Service Manager will be responsible for managing the sales and delivery of heavy duty equipmen...Show moreLast updated: 30+ days ago
Service Division Manager
CB CanadaDartmouth, Nova Scotia, CanadaCA$80,000.00–CA$100,000.00 yearly
Service Line Manager, Financial Management, Deloitte Global Technology
DeloitteHalifax, NSCA$85,000.00–CA$156,000.00 yearly
- Promoted
Customer Service Associate
RONAHarrietsfield, CAPart-time
Red Team Senior Manager, Service Lead
1925 GlaxoSmithKline LLCPoznan Business GardenCA$133,450.00–CA$180,550.00 yearly
Full-time
Manager, Tax Service – EMEA
HaleonPoznan Business GardenCA$750.00 weekly
Full-time
Customer Service Customer Service Representative
IMP GroupHalifax, Nova Scotia, CA Searching for a satisfying career in a growing industry that has a positive impact on people? Everything we do here at CAN-med contributes to improving our customers’ lives.We work closely with ind...Show moreLast updated: 30+ days ago
Customer Service Manager
Meridia Recruitment SolutionsNova Scotia30+ days ago
Salary
CA$60,000.00–CA$70,000.00 yearly
Job descriptionMonitor order processing and fulfillment, ensuring orders are expedited promptly and accurately. Collaborate closely with the Production and Planning teams to streamline workflows and resolve any production-related issues that may impact order delivery. Implement proactive measures to reduce order lead times and improve order accuracy. Develop and execute training programs to equip CSRs with the knowledge and skills needed to excel in their roles. Provide ongoing coaching and mentorship to team members, fostering their professional growth and development. Stay up-to-date with industry trends and best practices to continuously enhance the team's capabilities. Lead and oversee customer service-related projects, including process improvements and system enhancements. Collaborate with cross-functional teams to ensure successful project execution, meeting timelines and objectives. Monitor project outcomes and implement adjustments as needed to achieve desired results. Provide comprehensive training to develop staff to meet established customer sales, service, and product knowledge standards. Coach and lead front-line employees, including monitoring performance, establishing performance goals and objectives while guiding their career development. Proactively address issues that impact service quality, efficiency, and productivity. Guarantee customer service staff possess and maintain interpersonal skills and comprehensive product knowledge across the product and service range. Strategize and monitor the daily activities of customer service operations. Take ownership of customer issues; investigate and resolve customer service concerns and questions and follow through to resolution. Operate as a liaison between sales, manufacturing, and shipping on a daily basis. Partner collaboratively with the Production Planning Team to align customer priorities. Assist in creating and managing the business plan and budget, reviewing, and ensuring efforts align with maintaining operating expenditures within budget. Education : University degree in a relatable field. Experience : A minimum of 5-7 years of progressive experience in customer service management or a related role within a manufacturing environment. Demonstrated leadership experience required. Managing from a Distance : Proven ability to effectively manage and lead Customer Service Representatives (CSRs) across multiple geographically dispersed locations. Communication Skills : Excellent verbal and written communication skills to effectively interact with customers, employees, and other stakeholders. Problem-Solving Abilities : Strong analytical and problem-solving skills to address customer issues, identify root causes, and implement effective solutions. Technical Skills : Proficiency in customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, PowerPoint). Process Improvement : Demonstrated ability to lead process improvement initiatives, streamline workflows, and optimize customer service operations. Cross-Functional Collaboration : Proven ability to collaborate effectively with cross-functional teams, including Sales, Production, and Planning departments. Training and Development : Experience in developing and implementing training programs for customer service teams to enhance their skills and performance. Quality Assurance : Knowledge of quality assurance principles and practices to ensure consistent service quality. Language : Being bilingual is not a requirement, however it would be an asset. Must demonstrate open and transparent dialogue in all aspects of work.
Customer Service Manager
Dartmouth, Nova Scotia
Reference #JL-18180
Maritime Paper Products LP is a dynamic and team-oriented company. They believe that hiring the best people results in superior packaging and stronger relationships with their customers. With broad capabilities, including in-house graphic and structural design, plate-making, and manufacturing for retail-ready display, they provide excellence in packaging solutions to their clients. Their facilities are located in Dartmouth, NS, Moncton, NB, Mount Pearl, NL and Summerside, PE. They are honored to be a member of Canada Best Managed Companies.
On behalf of our client, we are currently recruiting for a Customer Service Manager to join their team of dedicated professionals in Dartmouth, Nova Scotia.
The Customer Service Manager (CSM) is a pivotal role responsible for delivering exceptional customer service within Maritime Paper. This position requires a multifaceted skill set, including organizational and managerial acumen, in-depth knowledge of the product line, administration, operations expertise, and human resource management capabilities that align with the company vision and goals. This on-site position is both a leadership and hands-on role.
The primary objective is to ensure the smooth operation of the inside sales group by employing effective management techniques, motivating, training, and developing team members, and fostering a highly successful and efficient sales and service environment. The CSM serves as the product and service advocate, ensuring that all front-line staff possess the necessary product knowledge to fulfill client needs and generate quality referrals. As a role model and leader, the CSM must excel in problem-solving, decision-making, and departmental management to achieve optimal results.
This position requires a high degree of professionalism to all employees and customers and oversees the quality and efficiency of customer service. This is highly process driven and is responsible for writing and implementing standard procedures to improve, innovate and enhance customer experience while collaborating with other departments to resolve complex, escalated customer issues.
Key Responsibilities :
1. CSR Management / Leadership :
- Lead, motivate, and develop a team of 5-7 CSRs, providing guidance and support to enhance their performance in various locations.
- Establish clear performance objectives, conduct regular performance evaluations, and provide constructive feedback to drive continuous improvement.
- Foster a customer-centric culture within the team, emphasizing responsiveness, professionalism, and a commitment to exceeding customer expectations.
2. Expediting Orders :
3. Training and Development :
4. Project Implementation :
Other Responsibilities :
What You Will Bring :