Service desk manager Jobs in Calgary ab
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Service Manager
ACAICalgaryService ManagerCalgaryDe : Mircom Group Of Companies un membre enregistré de l'ACAIPublié : 26 avr. 2024Expire : 26 août 2024Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes : fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.The successful candidate will oversee Mircom’s service operations for the Calgary & Edmonton locations. The Service Manager will organize and manage all service activities and performance of the 2 service teams.Responsabilités
- Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
- Mentor, train and develop skills with Technicians.
- Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered.
- Identify project changes leading to equipment and labor cost overruns.
- Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
- Monitor direct labor hours, project costs, and work schedules.
- Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
- Ensure vehicles are clean and in safe operating condition by conducting regular inspection.
- Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.
Qualifications
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