Service delivery manager Jobs in Scarborough, ON
Last updated: 17 hours ago
BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the servic...Show moreLast updated: 30+ days ago
OUR COMPANY BACKGROUND & CULTURE.UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 41,000 members across five universities and fourteen sector organizat...Show moreLast updated: 7 days ago
Who we are Join Scene+ and be part of Canada's most robust lifestyle loyalty program with over 13 million members and growing! We are a trusted brand, driven by the belief that there's always somet...Show moreLast updated: 1 day ago
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including : ....Show moreLast updated: 10 days ago
Genrep’s Service business.In doing so, the Business Development Manager, Service Sales will drive business development while simultaneously focusing on maximizing and extending existing Servi...Show moreLast updated: 30+ days ago
Our client in the hospitality industry is looking for an experienced.Digital Delivery Product Manager.This is a hybrid opportunity working in office 3 days per week, 2 days work from home in Toront...Show moreLast updated: 30+ days ago
Our client, based in the Golden Horseshoe region is actively recruiting for Service Technician Manager.Supervise, mentor, and manage a team of service technicians.
Conduct performance reviews, provi...Show moreLast updated: 30+ days ago
Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.Are you a t...Show moreLast updated: 17 hours ago
Service Delivery Manager - Sales & Delivery Manager-.The Sales and Delivery Manager is responsible for the planning, management, and delivery of complex Insight & Data (I&D) engagements, with a str...Show moreLast updated: 30+ days ago
The Senior Manager, Service Delivery and Architecture you will build, lead, and inspire a cross-functional team to deliver product features and services while developing a team culture of ownership...Show moreLast updated: 30+ days ago
On behalf of our client in the Banking Sector, PROCOM is looking for a Delivery Manager.Delivery Manager – Job Description.
Project to support the Real Time Rail (RTR) Project.Currently in the middl...Show moreLast updated: 30+ days ago
Our client, a Top 5 Bank in Canada is looking to hire a Delivery Manager to their team for an initial 12 months of contract with a possibility of extension / conversion.
This role is currently hybrid,...Show moreLast updated: 30+ days ago
This position is responsible for assisting the Service Department Manager in the achievement of company store and department goals as communicated by the Store Manager and Department Manager.The pe...Show moreLast updated: 22 days ago
We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-base...Show moreLast updated: 3 days ago
Gpac in partnership with a leading mechanical company is seeking an.This is an exceptional opportunity to work with a very well-respected company on a variety of commercial projects with an unbelie...Show moreLast updated: 25 days ago
Gestionnaire, Partenaires en prestation de services (bilingue) .Poste temporaire, couvrant un congé de maternité .Un bilinguisme français-anglais de niveau professionnel est requis pour ce poste.Ce...Show moreLast updated: 30+ days ago)
Manage a team responsible for the delivery and evolution of solutions to business problems, including structural, organizational or procedural changes, requiring application of information and comm...Show moreLast updated: 30+ days ago
Service Delivery Manager
BGISToronto, ON, CanadaFull-time
- Promoted
Associate Director, Service Delivery
University Pension PlanToronto, ON, CanadaFull-time
Marketing Delivery Manager
Scene+Toronto - Hybrid, ON, CAFull-time
Quick Apply
- Promoted
Director, Service Delivery & Compliance
Toronto Community Housing Corp.Toronto, ON, CanadaFull-time
- Promoted
Director, Service Delivery & Compliance
Toronto Community HousingToronto, ON, Canada In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including : ....Show moreLast updated: 11 days ago
- Promoted
MANAGER, SERVICE SALES!!!
GENREP LTDHumbermede, ON, CanadaFull-time
- Promoted
Digital Delivery Project Manager
Robert HalfToronto, ON, CACA$35.00–CA$45.00 hourly
Quick Apply
Technical Service Manager
itec group, Inc.Ontario, CACA$90,000.00–CA$105,000.00 yearly
Permanent
Quick Apply
- Promoted
ServiceNow Technical Delivery Manager
Paralucent IncOld Toronto, ON, Canada Paralucent is a boutique technology project delivery and staffing company that has had tremendous success over the past 21 years.
We are a passionate group that has been focused on execution, delive...Show moreLast updated: 14 days ago
- Promoted
- New!
Manager / Senior Manager, Oracle - Delivery Lead
KPMG CanadaToronto, CACA$101,000.00–CA$179,500.00 yearly
Full-time
Service Delivery Manager - Sales & Delivery Manager
Lyons Consulting GroupToronto, ON, CACA$121,100.00–CA$151,400.00 yearly
Senior Manager, Service Delivery and Architecture
RBC - Royal BankToronto, ONCA$88,683.00–CA$110,182.00 yearly
Delivery Manager
CB CanadaToronto, Ontario, CanadaCA$20.00 hourly
Delivery Manager
International Financial GroupToronto, OntarioCA$33.00 hourly
- Promoted
Regional Service Manager
Purple WinsToronto, ON, Canada We are partnering with a globally recognized leader in testing, inspection, and certification services to find a.This role is ideal for a dynamic leader with a passion for operational excellence, c...Show moreLast updated: 14 days ago
- Promoted
Assistant Service Manager
Farm Boy Inc.Toronto, Ontario, CanadaFull-time
Service Delivery Manager
OLGToronto, Ontario, CanadaCA$78,400.00–CA$117,600.00 yearly
Full-time +1
HVAC Service Manager
GpacToronto, Ontario, CanadaFull-time
Quick Apply
Manager, Service Delivery Partners (Bilingual)
pt HealthToronto, ON, CACA$95,000.00 yearly
Temporary
Manager IT Service Delivery (HYBRID)
Workplace Safety and Insurance Board (WSIB)TorontoCA$94,355.35 yearly
Service Delivery Manager
BGISToronto, ON, Canada30+ days ago
Job type
- Full-time
Job descriptionReview vendor quotes for scope and price accuracy Approve / decline quotes in BGIS system Financial oversight of work performed for client (where applicable) Review and resolve invoice referrals / escalations. Review and resolve invoicing errors. Review and approve billing for tech services. Review and approval of invoices for payment (Oracle). Respond to vendor inquiries regarding invoicing-related matters. Make and receive calls / emails from the vendors and client partners for follow ups on workorder status. Act as main point of contact for work orders – . technicians that reach out for approvals, questions and issues, vendors that need further information or approvals. Primary escalation point for taking care of any issues regarding service. Involvement in specific Emergency workorders may need to be managed from start to end. Requesting approvals from the client. Participating and gathering information for QBR’s. Client reporting needs as required. Execute quality & compliance team activities that support the quality compliance contractual obligations. Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities. Provide input for planning, development, execution and improvement of compliance-related processes and programs. Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc. Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues. Comply with all company policies and procedures and adhere to company standards. Other duties as assigned. 3-5 Years of Relevant experience in Facility Management or Vendor Management. Demonstrated organizational, project planning and management skills. Technical writing skills. Good writing and verbal communication skills. Good training and presentation skills. Strong analytical and problem-solving skills. Ability to develop, analyze and understand complex processes. Sound judgment skills based on observation of objective evidence. Ability to perform with minimum direct supervision. Understanding of compliance requirements of relevant external organizations. Strong proficiency in MS Excel, PowerPoint and Word, Power BI. None Required.
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
SUMMARY
The Facility Services Manager is accountable for day-to-day operations, vendor escalation and management of service delivery for the client(s) they support, as well as, reporting and analysis with regard to work order management and assists in the review, development and implementation of related processes and initiatives.
KEY DUTIES & RESPONSIBILITIES
Facility Management
- Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
- Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
- Perform inspection of work orders closed by vendors and ensure complete / accurate closeout details are provided (. cost, work completed, equipment tag #).
- Run report on open work orders and checks status with the appropriate vendors.
- In cooperation with the Service Delivery Team, update WO statuses if verified to be completed or resolved during follow up.
- Respond to vendor inquiries regarding workorder related issues.
- Respond to Client inquiries regarding current or past workorders (Status of the work, Issues / warranty, escalations).
- Correcting information in the system, addresses, phone numbers.
- Adding new vendors and locations to the system.
Finance
Client / Service Management
Reporting
Quality Compliance
KNOWLEDGE & SKILLS
Licenses and / or Professional Accreditation
BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
LI-Hybrid