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Service coordinator • richmond hill on
Service Coordinator
Staffix Professional StaffingVaughan, Ontario, CanadaService Coordinator
Mircom Group Of CompaniesVaughan, Ontario- Promoted
Service & Spare Parts Coordinator
HR à la carteConcord, ON, CanadaAdministrative Coordinator
Robert HalfMarkham, ON- Promoted
Service Coordinator
Plan GroupVaughan, ON, Canada- Promoted
Service Coordinator
Mircom Group of CompaniesVaughan, ON, CanadaClient Service Coordinator
Bayshore HealthCareMarkham, ONUtility Coordinator
BGISMarkham, Ontario, Canada- Promoted
Service & Spare Parts Coordinator
Roteq Machinery Inc.Vaughan, ON, Canada- Promoted
Service Coordinator 6 month Contract- Mercedes Benz Maple (25405)
Zanchin Automotive GroupVaughan, ON, CanadaService Dispatch Coordinator
ASK Recruitment Services Inc.Richmond Hill, Ontario, Canada- Promoted
HSE Coordinator
DYWIDAGGormley, ON, Canada- Promoted
Project Coordinator
Energy Network ServicesRichmond Hill, ON, Canada- New!
Sales Coordinator
EquestVaughan, Ontario, CanadaService Coordinator Machinery
CB CanadaVaughan, Ontario, Canada- Promoted
Production Control / Customer Service Coordinator
Magna International, IncConcord, ON, CanadaBilingual Sales Coordinator
MT TalentVaughan, Ontario- Promoted
Procurement Coordinator
Black & McDonald LimitedMarkham, ON, Canada- Leduc, AB (from $ 62,702 to $ 174,872 year)
- Burlington, ON (from $ 47,500 to $ 144,179 year)
- Dieppe, NB (from $ 46,800 to $ 139,990 year)
- Petawawa, ON (from $ 82,272 to $ 137,585 year)
- Woodstock, ON (from $ 45,000 to $ 130,659 year)
- Ajax, ON (from $ 39,000 to $ 130,479 year)
- Renfrew, ON (from $ 62,520 to $ 129,658 year)
- Red Deer, AB (from $ 39,075 to $ 124,370 year)
- Montreal, QC (from $ 45,000 to $ 122,652 year)
- Cambridge, ON (from $ 43,875 to $ 122,007 year)
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Service Coordinator
Staffix Professional StaffingVaughan, Ontario, Canada- Full-time
Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients. There a lot of room for quick advancement within the company as hard work is recognized. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.
Job Description :
Are you ambitious organized and a strong communicator Our client is one of the fastest growing IT Support companies in the GTA. Our Service Coordinator is responsible for all non-technical and 1st level technical Support Desk tasks. Responsible for the coordination support management and execution of 1st Level proactive and reactive activities to ensure outstanding client support. These activities include
communicating with clients and vendors.
Essential Duties and Responsibilities :
Handle incoming calls / emails / tickets to support our clients
Communicate directly with clients to provide status updates or necessary follow-up
Communicate and work directly with vendors to ensure client issues are resolved
Monitor incoming incidents reported at the Service Desk and route appropriately to
respective teams
Basic 1st level troubleshooting and issue resolution
Clearly document issues and solutions
Assist the Service Desk to help meet all SLA requirements and exercise an ownership
mentality toward customer needs showing respect and consideration to all team
members and contributing improvements where possible to IT Service Desk operations
and processes
Collaborate with team and Service Desk Manager to assess process improvement
opportunities assess tools etc. to improve Support operations
Keep manager informed of issues that may impact the organization
Send out customer communication
Requirements :
Comfort with Windows desktop and Microsoft Office Suite
Ability to grasp new technology
Ability to follow standard operating procedures
Ability to multi-task
Strong organizational skills
Experience working in a customer facing (in-person or remotely) role
Exceptional customer service and communication skills (including C-level)
Ability to set and manage client expectations
The ability to work effectively in a fast-paced environment
Strong time management skills
Attention to detail and strong desire to learn
Compensation :
Our client offers excellent compensation and benefits including competitive salaries
commensurate with experience family benefits plan internal rewards profit sharing
and a generous vacation plan.
Key Skills
Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing
Employment Type : Full Time
Experience : years
Vacancy : 1