Security Jobs in Smiths Falls, ON

The Opportunity

The Manager, Digital Workflow Platforms, reporting Director Modern Workplace & Infrastructure Services is accountable for the strategy, architecture, governance, and operational excellence of enterprise digital workflow platforms

This role ensures workflow platforms are secure, scalable, well‑governed, and aligned to business outcomes, supporting IT, Legal, Security, HR, Finance, and other enterprise functions. The role bridges technology, process, and service delivery, translating business needs into sustainable platform capabilities.

Ensure that digital workflow platforms are strategic enterprise assets, not tactical tools—driving efficiency, reducing risk, and enabling consistent service delivery across the organization.

Key Responsibilities

Platform Ownership & Strategy

• Own the end‑to‑end lifecycle of digital workflow platforms (primarily ServiceNow), including roadmap, architecture, standards, and technical direction.

• Define and maintain a platform strategy aligned with enterprise priorities, operating models, and governance requirements.

• Act as the platform product owner, balancing demand, technical debt, risk, and value delivery.

Architecture & Design

• Lead solution design and architectural decisions across ServiceNow modules (e.g., ITSM, Configuration Management DataBase, Human Resources Service Delivery, SecOps, Governance Risk and Compliance, integrations).

• Ensure platform configurations follow best practices, avoid over‑customization, and remain upgrade‑safe.

• Govern integrations between workflow platforms and enterprise systems (identity, ERP, M365, security tooling).

Delivery & Demand Management

• Oversee intake, prioritization, and execution of platform enhancements and initiatives.

• Partner with business and IT stakeholders to translate requirements into clear, actionable solutions.

• Ensure delivery outcomes are measurable and aligned to service, efficiency, and risk‑reduction goals.

Demand Management & Intake Governance

• Establish and run a single intake model for all ServiceNow demand.

• Evaluate requests based on value, risk, reuse, and platform impact.

• Prevent point solutions and unmanaged customizations.

Architecture & Configuration Governance

• Act as the design authority for ServiceNow.

• Enforce configuration‑first, upgrade‑safe principles.

• Govern use of custom code, scoped apps, integrations, and data models.

• Ensure CMDB and data standards align to ServiceNow best practices.

Platform Operations & Health

• Ensure platform availability, performance, and reliability.

• Own release, change, and upgrade strategy for ServiceNow.

• Monitor platform health metrics and technical debt.

Risk, Security & Compliance Enablement

• Ensure ServiceNow supports audit, security, and compliance requirements (e.g., ITGC, SOX, privacy).

• Govern role‑based access, segregation of duties, and evidence integrity.

• Partner with Security and Risk teams on GRC, SecOps, and control workflows.

Value Realization & Adoption

• Track and report value delivered by the platform (efficiency, risk reduction, automation).

• Drive adoption through standardization and reuse.

• Eliminate manual or shadow workflows through platform enablement.

Operations, Stability & Risk

• Ensure platform reliability, performance, and availability.

• Establish operational standards for incident, change, and release management related to the platform.

• Identify and mitigate platform risks, including security, data integrity, and compliance gaps.

Governance & Compliance

• Define and enforce platform governance, including:

  Data integrity and CMDB standards

  Role‑based access and security controls

  Change and configuration standards

• Support audit, risk, and compliance requirements (SOX, ITGC, security, privacy) as they relate to workflow platforms.

Vendor & Financial Management

• Manage relationships with platform vendors, system integrators, and partners.

• Oversee platform licensing, contracts, and vendor performance.

• Optimize platform costs and ensure spending aligns with value delivered.

People Leadership

• Lead and develop a team of ServiceNow architects, administrators, and/or analysts.

• Set clear accountability, performance expectations, and development plans.

• Foster a culture of platform ownership, continuous improvement, and operational discipline.

Key Relationships

• Director, Modern Workplace & Infrastructure Services

• IT Operations, Security, and Infrastructure teams

• Enterprise Applications and Data teams

• Business stakeholders (HR, Finance, Legal, Operations)

• External vendors and implementation partners

Key Interfaces

• Executive Sponsors / Business Owners – value alignment

• IT Operations & Infrastructure – platform reliability

• Cybersecurity & Risk – controls and compliance

• Enterprise Applications – integrations and data integrity

• ServiceNow Account Team & Partners – roadmap and support

Qualifications & Experience

Required

• 7+ years of experience working with enterprise workflow or service management platforms

• 3+ years in a platform ownership or leadership role

• Strong hands‑on experience with ServiceNow architecture and modules

• Experience operating in a regulated or audit‑sensitive environment

• Proven ability to balance strategy, delivery, and operational stability

Preferred

• ServiceNow certifications (CSA, CIS, CAD, or equivalent)

• Experience with enterprise integrations and CMDB governance

• Exposure to security, risk, or compliance workflows

• Experience leading platform modernization or scaling initiatives

Success Measures

• Platform stability, performance, and adoption

• Reduction in manual work and process inefficiencies

• Strong audit and compliance posture

• Clear roadmap execution and stakeholder satisfaction

• Sustainable, upgrade‑safe platform architecture