Job Description

HOW YOU SHOW UP

You are an authentic and genuine individual, guided by our culture and mission. You are the face of the store, and with this, you curate a welcoming and caring experience for our customers. You embody the Indigo Experience by sparking inspiration through reading, and enriching our booklovers lives with stories. As a Customer Experience Representative (CER) you are a part of a diverse team who encourages each other everyday to approach our roles with kindness and care.

The holidays can be a stressful and difficult time for some, and as a customer service expert, dealing with hundreds of people a week, you are someone who comes to work with compassion, patience, and empathy while maintaining a fun-loving energy.

WHAT YOU’LL DO

• Create a welcoming and caring environment in our store
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to ensure customer feedback is responded to in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

WHO YOU ARE (AKA OUR DREAM TEAM PLAYER!)

Bonus points if you can recite the alphabet backwards while gift-wrapping a book with one hand! (Just kidding, but we do love a good party trick!)

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

WELCOME HOME