Job Summary :

Directly reporting to Guest Services Director, Operations Administrative Assistant will support department heads and the team in the implementation and use of administrative & operational tools, processes, and practices to ensure the effectiveness and efficiency of day-to-day operations as the point of contact, by playing a liaison role within the company.

Responsibilities :

• Develop and / or update processes and tools for monitoring day-to-day hotel operations to ensure efficiency and effectiveness.
• Work in collaboration with leaders on all operational procedures.
• Use Qpower and other systems to help team with increasing departmental scores.
• Contribute to the development and / or update of operational policies and procedures.
• Champion BLT program and assist the presentation of BLT trainings for new hires and managers.
• Monitors our software applications for any requests such as iCloud account access, TAASTA, and displays the summary for groups for restaurant and banquet, purchase the supplies by using the P-Card for operation needs.
• Ensures to request the order for the work cell phone and office supplies and create badges.
• Present in the operational meetings to take the meetings.
• Assists the guest services team by providing support on administration of daily operations including :
• Coordinate guest satisfaction survey results and comments.
• Add customer feedback to GXP.
• Keep an eye on gift shop inventory and ensure all items are in place.
• Manage dates in coordination with the chef.
• Assist Guest service team with printing Group Summaries.
• Make purchases with PCARD.
• Manages the gift shop inventory and assist to display the items.
• Coordinate the invoice payments for all departments and create micro-reports for restaurant, cafe, and room service including the review of purchase orders via hotshop.
• Assist the restaurant and banquet team for recurring purchase order such as bands, uniforms, linens SAQ for all alcohols, create the cocktail list and book for bartender and update the menu changes (lunch, dinner, wine list, cocktail, promos, by monitoring the inventory.
• Support the kitchen team to keep requisition sheet up to date and create usage logs for menu items, update the product price from food suppliers and label codes for food storage and place all food order by provided chef and / or sous-chef.
• Standardize the purchase order processes for all departments and streamline the process.
• Ensure to follow the trainings on our software application tools and resources (Micros, Marsha-PMS, Clear Sky, Hot Shoppers, and BLT program).
• Partner with all department heads to ensure creating and maintaining the best internal customer service and coordination.
• Perform all other administrative duties or special projects, as required.

Competencies :

Education and Experience

We are looking for individuals with exceptional interpersonal, organization, and communications skills. Someone who can successfully multi-task in a fast-pasted environment, is proactive, creative, and enjoys working in a team environment.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants : Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email