Resident assistant Jobs in Toronto, ON

At Juniper Networks, our Services teams are passionate about enabling positive experience. Passionate about customer success!

We are looking to hire a Resident Engineer to join our growing Services team. Resident Engineers are 'hands-on’, providing operational support services that empower our customers to get the very best from our industry leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test & deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage either individually or as part of a larger customer Network Operations Team.

Working from both home and on-site locations. Providing support on-site with our customers.

Would you like to do your best work at the forefront of the digital revolution?

Responsibilities

Typical Resident Engineer duties may include, but not be limited to, the following :

• Holding design and information gathering workshops to understand the Customer's existing network design and their future plans and goals.
• Understand a customer's organizational structure including network implementation, support processes and procedures. Passionate about creating a highly available and sustainable network.
• Test new designs, features, functionality & patching in a laboratory environment, developing plans to implement and verify success in the live network.
• Troubleshoot incidents and problems, opening and supervising cases through to problem resolution. This may include raising and tracking returns.
• Work on developing network optimization and configuration reviews.
• Author summary reports of the status of Design projects, incidents & problems. Discussing the same in meetings.
• Lead field training to educate Customer’s design, implementation, and support personnel in the configuration / operation of Juniper Networks products.
• Assist the Customer in developing Network Operating and Equipment Operating Procedures. Supporting ongoing efforts in defining standard methodologies for Juniper product applications used by Customer.
• Peering with colleagues performing similar resident engineering roles learning lessons which will help minimize risk for the customer.
• 40 hour per week position supporting testing at the customer location. This will be a mix of on-site and remote support.

The RE will be encouraged to develop secondary skills in other products in the Juniper product portfolio.

Minimum Qualifications

Candidates will have a proven record spanning 5 years, providing implementation and technical support of relevant products. Will be proficient in the following areas :

Preferred Qualifications

The IDEAL candidate for this role will be able to demonstrate the following competencies :

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