Research manager Jobs in East York, ON

Visa Product Experience and Design Digital is seeking an experienced handson Design Research Manager with expertise in how user research can drive leadingedge innovation. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work accountability and collaboration.  This person will play a vital role in developing new Products and Services directly for Visas clients and partners as well as helping inform critical Human Insights employed by internal Product Consulting and Account teams.

Execute all phases of qualitative research (scoping research strategy conducting synthesizing and reporting)

Effectively uses frameworks to independently build insights that create new and fresh opportunities / perspectives for the client

Demonstrate a strong understanding of the strengths and weaknesses of different research methods

Independently manages research workstreams communicating project plan to stakeholders and identifying when to bring subjectmatter experts in to elevate the work

Work with team leadership to develop a POV on correct methodologies and how to represent those methodologies with stakeholders

Create personas journey maps user flows and other research artifacts

Support and help facilitate design thinking workshops with clients and stakeholders

Act as a change agent sparking fresh ideas that elevate the research practice and are infused within our culture and products

Foster collaboration between Design Research Design Operations & Product teams in addition to establishing relationships with other partners throughout Visa

Mentor other design researchers and lead by example in delivering excellent individual work

Act as the voice of the user in project teams ensuring design and productfocused deliverables meet the needs of our customers

Essential Functions

Experience leading qualitative research programs with a hypothesesled / problem statement approach

Experience managing participant recruitment and associated privacy and data considerations

Knowledgeable of accessibility guidelines and best practices

Ability to support design thinking workshops including leading sessions and engaging with highprofile clients

Must be resultsoriented and have the ability to work independently identifying when and where feedback will be valuable and incremental

Innate desire to share credit and support ones colleagues putting the success of the team and the company ahead of personal gain

Refusal to compromise on commitments quality and the truth

Successful track record developing relationships and engaging with colleagues across functions levels and geographies including within a virtual environment

Consistently demonstrates the mastery of basic business writing best practices in presentations and reports

Build trust in clients through expertise and commitment to quality and objectives

Ability to creatively weave together a story for the client that demonstrates how the research meets their objectives

Knowledge of and experience with Visa products a plus

Experience with tools like Figma dScout UserTesting.com

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership / site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications :

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications :

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD

Minimum 5 years of work experience including significant experience in a role with responsibility for design research product design and design research planning as well as execution and client management for complex UX research projects.

Experience and understanding of Product Management and Innovation in the payments space a plus.

Qualitative expertise a must quantitative skills a plus.

Experience working with clients for design and innovation projects a plus.

Additional Information :

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 510% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Remote Work : Employment Type :

Fulltime